Sheleni - Guest Relations Ambassador - Johannesburg, GP, South Africa

Luleka Sheleni

Johannesburg, GP, South Africa


I have Disney’s Human Resource Management certificate and Safaris certificate; Health and Safety Certificate two years in Tourism Management my major was Tourist Guiding. Worked at Walt Disney World as Trainee Human Resource Officer and involve in cultural exchange youth programme,, my duties were to co-ordinate and trainee new staff members, provide guidance and support guidance, support and training performance management, update the reports for attendance and clock in system. Working close with union leaders. I have worked with Disney Reservation system, Innkeeper reservation system, central reservation system, Electronic reservation system. ResByWeb System I have strong computer literacy, excel, PowerPoint, Ms Office and email and telephonic manners and experience on taking guest reservations over the phone in a busy environment and I also have guest relations skills dealing with guests’ complaints and solving the problems, as well as strong leadership skills. I have financial background through financial management in Tourism management and gained some from Disney while working as a conservationist, as well as tourism booking officer reaching target is the number one priority and marketing for tourism skills through my current job as tourism booking officer at Cape Nature Conservation Board.
I am a young, friendly, and ambitious, out going personality,Willingness to learn ,I have passion, pride and ambition and I plan and organises effectively , I work well under


Guest Relations Ambassador


Welcoming guests
Providing information about the Spier Wine Estate to guests
Spier Wine Estate Tour Guide to all tourists
Assisting in house keeping and stocktaking at Spier Village Hotel
Work as a supervisor at the restaurant
Shadowing at Reception

Qualifications & Certifications

Laguny Matirc Finishing School

Lagunya Finishing School

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