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Ratajczyk - Airport Ground Crew - Eastbourne, UK

Olga Ratajczyk

Eastbourne, UK


Airport Ground Crew


I have over 15 years international customer services experience including work in accounts, finance, logistics, QA, tourism and aviation.
I have worked at Warsaw WMI airport as Ground Services Coordinator responsible for check in, gates, passengers assistance and lost and found office.
I am very communicative and responsible person.

Work History

Passenger Services Coordinator / Ground Crew

Gtl Lot Airport Sevices, WMI, Warsaw Poland

June 2012 - July 2013

Duties: Taking care of Wizzair passengers at the Modlin Warsaw airport including check-in, gates, service of lost and found baggage ( using World Tracer, SITA ), assistance for enable people, assistance at the way to / from planes

Owner and Manager

Aquarius Overseas Properties Ltd

November 2010 - November 2013

Duties: Marketing activities, selling overseas properties in Spain, Portugal, Bulgaria, Turkey, France, Italy, USA, Indonesia and other countries, investments advise.

Wayleaver / Negotiator, Planning Department

UPC Ireland Ltd

August 2007 - April 2010

Duties: Taking part in implementation of upgrade project of UPC TV and internet cables in Dublin, negotiations with customers regarding company work inside their private properties, signing agreements, solving compains, database update.


Citywest Health & Leisure Club, Citywest Hotel, City West, Co

June 2007 - August 2007

Duration: June 2007 - August 2007
• Greetings Health & Leisure Club clients
• Taking care of members satisfaction
• Representing the club
• Responsibility for administrative work at the reception

Letting Negotiator

Citywest Residential Letting, Kilgallon, Clondalkin Village, D22

April 2007 - July 2007

• Letting properties in West Dublin
• Dealing with clients and cooperation with Landlords
• Viewing properties with perspective tenants
• Preparing Lease Agreements

Telemarketing and Exhibition Executive / Overseas Property Investment Advisor

MRI Overseas Property International, Marbella, Spain

November 2006 - February 2007

Duration: Nov 2006 - Feb 2007
● selling properties to Irish or English clients, in 15 countries such as: Bulgaria, Spain, Portugal, Morocco, Brazil, Florida, Bahamas, Dominican Republic, France, Cyprus, Turkey, Romania, Germany, UK
● developing and forming strong relationships and understanding customers needs
● business travel to property EXPO organized in UK and Ireland
● advising clients at EXPO about the best for them countries and overseas developments to invest / buy to live, being expert about property markets
● booking Inspection Trips to these countries before they buy.
● keeping contact with clients / work on the phone from Marbella office

Marketing Assistant / Administrator

Videnda Distribution Ltd

June 2006 - November 2006

● general office administration, reception, order processing

Shipping / Logistics Specialist

Sercom Solution's Distribution Centre

March 2006 - May 2006

● orders processing in SAP3 system in line with Dell's requirements
● pallets control

Administration Specialist

Construction Company - Boxform Ltd., Ennis, Co

October 2005 - February 2006

● general office administration, wages reports preparation

Tourist Guide and Pilot Resident / Representative in Tunisia

Polish Travel Agency - Oasis Tours

June 2005 - October 2005

Mahdia / Monastir / Sousse, Tunisia
Position: Tourist Guide and Pilot Resident / Representative in Tunisia
Duration: Jun 2005 - Oct 2005
● taking care of Polish tourists on holidays in Tunisia
● representing the travel agency in Tunisia, cooperation with Hotels managements
● greeting tourists on airport and making sure they are transported / checked-in in good hotels
● making presentations about the country, habits and placed worth to visit for each new group of tourists in 24 h from arrival
● work in hotels, claims resolving, taking care of tourists health and safety
● selling tourist trips around Tunisia
● accompaniment tourist coming back to the airport after holidays ( night flights )

Export & Quality Assurance Specialist

Ursus Distribution Centre of Logistics Department

April 2002 - June 2005

● organizing export to Baltics countries - orders processing in cosmos and SAP3, product availability control, co-operation with warehouse, documents preparation in line with Customs requirements
● huge products Quality Control in Distribution Centre and supply chain - products release, cooperation both with Contract Packing & Inventory departments and plants abroad, defects, Quality Incidents & returns management
● managing special projects such as integration of Wella products to P&G standards

Procter & Gamble Operations Polska Sp. z o.o

October 2000 - June 2005

Financial Brand Support Activities Budget Controller

October 2000 - March 2002

● Excel costs / spendings financial raports preparation for brands such as Pampers, Ariel, Blendamed, Pantene both for Poland and Baltis countries markets
● cooperation with Marketing Managers of these brands
● marketing reports
● reports consolidation, monthly, quarter and annual financial analysis


RABEN, Szybka Paczka Sp. z o.o. Gądki, Poland

January 2000 - September 2000

Duties: general accountancy, payments chasing

Office Service & Inventory Specialist

Optopol Sp. z o.o. in Posen, Poland

July 1997 - May 1999

● taking care of opticians orders for optical lenses
● processing orders in the system
● customer service, optical lenses delivery to opticians
● inventory check, payments control

Customer Service Specialist

Park Wielkopolski Sp. z o.o. in Posen, Poland

December 1996 - February 1997

● general administrative job, accountant assisting
● organizing tourist trips around Poznan for children

Qualifications & Certifications

Design, Interior Design

Limperts Academy of Design

Open Mind Fitness School

Institute of Ecology and Management


Institute of Technology in Warsaw

Marketing and Management

University of Economy in Warsaw


University of Tourism and Hotel Management

University of Economy in Posen

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