Soldatova - Cruise Ship Worker - Birkirkara, Malta

Olesja Soldatova

Birkirkara, Malta

Services

Cruise Ship Worker

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

I Never worked on a cruise ships and now looking for a new opportunities. I`ve got five years experiance in trading business (sales assistent, merchandiser, manager assistant and retail manager) and five years in food & baverige business (waitress, bartender, hosting, supervisor) A highly organized, solutions-oriented in all aspects of administration. Promote effective employee relations including optimized scheduling, orientation and policy implementation. Emphasize teamwork in developing innovative support strategies for quality client relationships. Combining innovative display techniques with visual standards and sales strategies in order to achieve optimal retail success. Top-selling sales associate who regularly exceeds client expectations by building on-going quality relationships.

Work History

Waitress/Hostess/Casher/Supervisor

Cavalieri Art Hotel

From September 2013

• Providing excellent customer service
• Deliver beverage and food orders in timely manner
• Set up functions
• Deliver guest's bill and thank them for dining at the restaurant
• Check with customers to ensure that they are enjoying their meal.
• Effective communication skills with servers and kitchen staff
• Assist manager by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Obtain information from individuals
• Handling the till/cashing up,
• Handling complains, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Run server report

Waitress

General Help - Restaurant

March 2013 - September 2013

• Providing excellent customer service
• Take beverage and food orders
• Mix drinks or flavors for mixed drinks
• Deliver beverage and food orders in timely manner
• Set up functions
• Deliver guest's bill and thank them for dining at the restaurant
• Check with customers to ensure that they are enjoying their meal.
• Effective communication skills with servers and kitchen staff
• Assist manager by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Obtain information from individuals

Bartender/Team leader

Pub BLACK HORSE INN

May 2010 - March 2013

• Providing excellent customer service
• Take beverage and food orders
• Deliver beverage and food orders in timely manner
• Mix drinks or flavors for mixed drinks
• Handling the till/cashing up,
• Set up functions
• Check with customers to ensure that they are enjoying their meal.
• Effective communication skills with servers and kitchen staff
• Assist manager by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Obtain information from individuals

Waitress/Help desk

Hotel Blakemore

June 2009 - February 2010

• Providing excellent customer service
• Take beverage and food orders
• Deliver beverage and food orders in timely manner
• Check with customers to ensure that they are enjoying their meal.
• Handling the till/cashing up,
• Interacting with guests regularly to gain feedback on quality & service effectiveness

Retail manager

Riga, Latvia

June 2008 - June 2009

• Driving and maximising the sales and profitability of the store to achive growth
• Monitoring and review staff and store performance on a regular basis (5 stores)
• Made orders on my own initiative
• Organising special sales projects, such as new product introductions, sales promotions, advertisements, etc
• Maintaining accurate statistical and financial records
• Creating a combination of real value for money and outstanding customer service

Manager Asistent

April 2008 - June 2008

• Maximising sales through effective merchandising
• Attend and organize various exhibitions
• Using market knowledge to influence decisions regarding customer pricing and sales programs.
• Sales experience in municipal, contractor, or distributor markets
• Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Training, supervising and appraising staff

Team Leader

Saler

August 2007 - April 2008

• Providing excellent customer service
• Able to forge high performing working relationships with sales colleagues.

Supervisor

Riga, Latvia

• Effectively planned and coordinated all staff
• Providing excellent customer service
• Ability to follow up with clients in a timely professional manner.
• Assist clientele as they Handling the till/cashing up,
• enter salon and via phone

General Director

Vangazi, Latvia

• Identifying and monitoring the performance of competitors in the market place.
• Ability to establish priorities and work under limited supervision
• Driving and maximising the sales and profitability of the store to active growth
• Made orders on my own initiative
• Organising special sales projects, such as new product introductions, sales promotions, advertisements, etc
• Maintaining accurate statistical and financial records
• Creating a combination of real value for money and outstanding customer service
• Responsible for account budgets

Qualifications & Certifications

Information Systems Management Institute

Russian

Primary and secondary school

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