Yanyshyn - Online Gaming - 61012 Gradara Pesaro and Urbino, Italy

Oksana Yanyshyn

61012 Gradara Pesaro and Urbino, Italy


Online Gaming


I had been working in iGaming Industry during 2011-2013 with Evolution Gaming and HoGaming and over this period I have gained considerable experience in all areas of the “Live” dealer platform and in all areas related to the provision of “Live” gaming (Live Dealer, Customer Support, Dealer Supervisor, Italian Team Coordinator). At present I am looking to further myself in this sector and increase my knowledge of the iGaming industry with a company that may give me a chance to reach my potential.

Work History


September 2012 - February 2013

Main activities and My employer is a Consultant in the field of on-line Gaming under contract with Asia's biggest
responsibilities live on-line supplier.
My primary activities were:
• Schedule meeting appointments, organise travel arrangements. (London, Riga, Tallinn,
Macau).Both personal and business.
• Dealing with email correspondence and prioritizing importance
• Liaising with departments to organise phone conferences and meetings.
• To act as an interpreter in certain situations where required. Russian, Italian and English
• To act as IT support where required.
Name and address of employer Robert Forrest Marketing and Product Consultant HoGaming
Põhja pst 21 - 10414 Tallinn Estonia
Type of business or sector Gaming/Gambling Industry


Evolution Latvia

September 2011 - December 2012

Main activities and Evolution Gaming Latvia is the world's leading ''Live'' game online casino provider. I performed
responsibilities dual roles for "Evolution gaming Latvia". In the first year I worked almost entirely as back office
support, including dealer supervision, customer care, player monitoring and result/error
reporting etc. I also operate on both Italian and English language ''Live'' Roulette, Black Jack

and Baccarat tables. Besides that I have additional language skills that I have had to use in dealing with both customers in live support or dealing tables. Including fluent Russian and
intermediate Spanish.
My main activities and responsibilities were:
• Run 'Live'' online casino games and initiate customer involvement.
• Monitor customer win/loss
• Cooperate with and have total understanding of the gaming software in use.
• Be aware of the regulations and standards of the hardware equipment in use. Examples:
Roulette wheels, quality of cards etc.
• Be aware of gaming rules and casino policies.
• As live support be able to answer all questions and resolve customer disputes.
During this period I greatly increased my knowledge of the provision of the ''live'' dealer
platform. In both the provision of games and in the area of customer care procedures.
Name and address of employer Evolution Latvia - 151 Brivibas iela LV-1012, Riga, Latvia
Type of business or sector Gaming/Gambling Industry


Borgo San Luigi Residence

June 2009 - December 2009

Main activities and Borgo San Luigi is a 4-stars S Hotel with 73 rooms, bar by the pool and restaurant.
responsibilities It was the first time that I tried myself on Manager's position in a structure of a such level and
I had a possibility to use my 5-year experience in Restaurant and Hotel sector.
After I corrected Bar Menu, chose stuff (3 persons), introduced into practice a high level
service and got my main Suppliers, Bar's income was doubled in respect of previous years.
Name and address of Borgo San Luigi Residence, Via Della Cerreta, 7 - 53035 - Monteriggioni Siena Italy,
employer tel.: 0577 301055, www.borgosanluigi.it
Type of business or sector Tourism and hotel

Qualifications & Certifications

Ivan Franko national University of Lviv

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