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Volkovs - Sales Assistant - Birmingham, England, UK

Oksana Volkovs

Birmingham, England, UK

Services

Sales Assistant

Summary:

• Be attentive to customers’ needs.
• Give information about the features, quality and availability of different products.
• Help customers find products they are looking for in the shop.
• When necessary, be able to give in-depth technical advice about products.
• Handle the payment for any purchases.
• Arrange orders and deliveries of stock for customers.
• Advise the customer of information relating to their purchase, such as its warranty or how to look after it.
• Make the customer aware of any special offers.
• Make sure that all stock is on display.

Work History

Telesales Consultant of legal services

"Altkom"

Russia, 160000 Vologda Company "Altkom", http://en-audit.ru/
That's a consulting company; I worked with the biggest energy companies and was selling energy audits. About this role:
• Making outbound calls (60-80 a day)
• Hitting sales targets at appointment setting
• Working with KPI's
• Warm/Cold Calling
• Telesales/Telemarketing/Sales background
• Confident to make B2B outbound calls
• Outgoing personality
• Excellent interpersonal skills
• Objection handling
• Target driven
• Lots of enthusiasm

Vitegra "Citizen Service Center

March 2010 - September 2010

contacts
Russia, 162900 Vitegra "Citizen Service Center of culture and sports services city-Vitegra" I was creating beautiful collages, some pictures and have sold them after.
There are my skills from this job:
• Unstructured
• Process
• Creativity
• Emotional Release
• Self Expression
• Feeling

Part-time Fitness instructor

March 2010 - September 2010

Russia, 162900 Vitegra, Company "Attica"
I coached clients, motivate and encourage, Pilates and Latino-dance
Responsibilities of the role included:

• Providing friendly and supportive supervision in the Fitness Suite
• Providing customer inductions and fitness assessments
• Maintaining clean & safe facilities
• Providing challenges and social activities for customers
• Tracking membership usage & results

Sales Manager

Davidova Margarita's Shop

June 2008 - February 2010

Russia, Vitegra162900, Sole trader Davidova Margarita's Shop http://zaonejie.ru/
I was selling ethnical clothes, jewelries. This shop is on the busy, tourist zone.
I was very busy all day, explaining for customer history and meaning about advertised product. I've got skills from this shop:
• Be attentive to customers' needs.
• Give information about the features, quality and availability of different products.
• Help customers find products they are looking for in the shop.
• When necessary, be able to give in-depth technical advice about products.
• Handle the payment for any purchases.
• Arrange orders and deliveries of stock for customers.
• Advise the customer of information relating to their purchase, such as its warranty or how to look after it.
• Make the customer aware of any special offers.
• Make sure that all stock is on display.

Craft Artist Russia, Vitegra

Workshop "Wonderful World"

June 2008 - February 2010

http://zaonejie.ru/
I was drawing pictures and creating beautiful collages, boxes, jewelries and sold them after
I've got skills:
* Structured
* Process & Product
* Skill Building
* Critical Thinking Skills
* Discipline, Staying on Task
* Thinking, Relating, Coordinating
Languages:
English - moderate
Russian - high
Personal computer: advanced level (Windows, MS Office) etc
Other:
- I have good interpersonal skills - work well with others, motivate and encourage;
- I can seek new responsibilities irrespective of reward and recognition;
- hard-working;
- communicating;
- creating;
- discipline;
-reliability;
-persistence and determination and etc.

Qualifications & Certifications

ESOL Entry 3

South & City College

Russia, Andreevskaya School

Polytechnic College

"Vereshagin's College of Arts" teacher of art

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