Dimakatso - Office Clerk - Pretoria, GP, South Africa

Office Clerks Dimakatso

Pretoria, GP, South Africa

Services

Office Clerk

Summary:

I have extensive experience in customer service risk assessor,sales,claims,collection ,attained from working in a call centre Direct Axis a First Rand Company.

Work History

Fraud Consultant (Vetting)

Direct Axis

October 2012 - March 2013

Bank Verification
Alerting South African Fraud prevention service about Fraudsters by listing them on their data base.

Tracing; confirming by checking on transunion that the information that we were given by the client that is true.

Listening: to calls from Application stage and contract Department
Whether consultant were compliant and capture the right details of the client and listening to clients conversation and consultant whether are we still in fraud when we call the client speaking to the same voice.

verification of documents and information; analysing of customers information of different systems eg. core; hogan; dalas and safps(shwamari);for comparison.

Contact Person

Outbound Department: Salvage Project

January 2011 - October 2012

Duties Performed:
We call customer selling the loan which were declined by customers due to small amount they were approved, now our credit department is does a risk and doing second assessment add a little bit of amount from previous one.

Contact Person: Tasneem Fortune: 021 764 3734/ 083 268 8082

Financial Industry
Direct Axis

15 November 2009 to 13 January 2011

Loan Consultant

September 2007 - November 2009

Duties Performed:
Administration work, customer service, linking documents, receiving documents from clients, verifying documents for validity, verifying information captured by loans department/or validation department/or credit department in order to bank loan amount to customers bank account, explaining the terms and conditions of the loan and selling Hollard funeral insurance policy

Contact Persons: Zaheer Classen - 021 764 6000/ 078 138 4856
Nabila Amardien


Debt Collector:
Duties Performed:
In bound:

Debt collection of overdue amounts, customer service, confirming employment, tracing customers through information on credit bureau system, reversal of debit orders, changing banking details, settlement quotes, dealing with clients under administration, debt reviews, deceased queries, retrenchment accounts, disability accounts and receipting of documents to change details of clients and corrections.

Out bound:

Debt collection, enguiries, confirming employment and tracing customers through information on credit bureau system.
Contact Person: Carmelita Johnson
Position: Team Leader
Contact Numbers: 021 670 3409

Financial
Quest Personnel: Direct Axis

Debt Collector and Administration Work

Prior Learning for Call Centre

November 2003 - August 2007

08 November 2003 to 31 August 2007
Learnership Completed: Recognition of Prior learning (Quest) awaiting for certificate from Seta

Passed Recognition of Prior Learning for Call Centre
Debt Collector and Administration Work:
Duties Performed In Bound:
Debt collection of overdue amounts, customer service, confirming employment, tracing of clients on the system, reversal of debit orders, changing banking details, settlements quotes, dealing with clients under administration, debt reviews, deceased queries, retrenchment accounts, disability accounts and receipting of documents to change details of clients and corrections.

Duties Performed Outbound:
Debt collection, confirming employment, tracing customers through information on credit bureau system.

Till operator, sales assistant and stock taking

Quest Personnel

Contact Persons: Vanessa Alwar, Mandy and PhumzileMbiza.
Contact Number: 021 413 4700

Contact Person

Shafika Hugo

From February 1964

021764 6000/ 084 649 9760

Financial Industry
Direct Axis

Qualifications & Certifications

Khorong Senior Secondary School

Milpark Business School

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