I have extensive experience in customer service risk assessor,sales,claims,collection ,attained from working in a call centre Direct Axis a First Rand Company.
Fraud Consultant (Vetting)
October 2012 - March 2013
Alerting South African Fraud prevention service about Fraudsters by listing them on their data base.
Tracing; confirming by checking on transunion that the information that we were given by the client that is true.
Listening: to calls from Application stage and contract Department
Whether consultant were compliant and capture the right details of the client and listening to clients conversation and consultant whether are we still in fraud when we call the client speaking to the same voice.
verification of documents and information; analysing of customers information of different systems eg. core; hogan; dalas and safps(shwamari);for comparison.
Outbound Department: Salvage Project
January 2011 - October 2012
We call customer selling the loan which were declined by customers due to small amount they were approved, now our credit department is does a risk and doing second assessment add a little bit of amount from previous one.
Contact Person: Tasneem Fortune: 021 764 3734/ 083 268 8082
15 November 2009 to 13 January 2011
September 2007 - November 2009
Administration work, customer service, linking documents, receiving documents from clients, verifying documents for validity, verifying information captured by loans department/or validation department/or credit department in order to bank loan amount to customers bank account, explaining the terms and conditions of the loan and selling Hollard funeral insurance policy
Contact Persons: Zaheer Classen - 021 764 6000/ 078 138 4856
Debt collection of overdue amounts, customer service, confirming employment, tracing customers through information on credit bureau system, reversal of debit orders, changing banking details, settlement quotes, dealing with clients under administration, debt reviews, deceased queries, retrenchment accounts, disability accounts and receipting of documents to change details of clients and corrections.
Debt collection, enguiries, confirming employment and tracing customers through information on credit bureau system.
Contact Person: Carmelita Johnson
Position: Team Leader
Contact Numbers: 021 670 3409
Quest Personnel: Direct Axis
Debt Collector and Administration Work
Prior Learning for Call Centre
November 2003 - August 2007
08 November 2003 to 31 August 2007
Learnership Completed: Recognition of Prior learning (Quest) awaiting for certificate from Seta
Passed Recognition of Prior Learning for Call Centre
Debt Collector and Administration Work:
Duties Performed In Bound:
Debt collection of overdue amounts, customer service, confirming employment, tracing of clients on the system, reversal of debit orders, changing banking details, settlements quotes, dealing with clients under administration, debt reviews, deceased queries, retrenchment accounts, disability accounts and receipting of documents to change details of clients and corrections.
Duties Performed Outbound:
Debt collection, confirming employment, tracing customers through information on credit bureau system.
Till operator, sales assistant and stock taking
Contact Persons: Vanessa Alwar, Mandy and PhumzileMbiza.
Contact Number: 021 413 4700
From February 1964
021764 6000/ 084 649 9760