Ntise - Call Centre - Parkmore, Sandton, GP, South Africa

Nyameka Ntise

Parkmore, Sandton, GP, South Africa


Call Centre


i did the customer care at Lon gain Group at cape town for about a year( 1 year)

Work History


Cast Africa Casting Agency

January 2012 - December 2012

(1 year)
➢ Creating list of possible actors in preferred ordered
➢ Make appointments for audition
➢ Make recommendation based on audition for each speaking part, directors& producers make final selection
➢ Issues contract with the actors agents
➢ Keeping the eye on the casting budget
➢ Finding replacements as needed during production for actors who cant bind by contract
Reason to leave: Career growth

Usindiso Ministries Volunteering

January 2011 - December 2011

* Washing& feeding abundant babies
* Cooking& cleaning for teenagers room
* Helping kids with homework's
* Motivating helpless woman& teenagers( etc)

Personal assistance

Insika yomzamo

January 2010 - December 2010

(1 year)
➢ Answering calls professionally
➢ Producing call reports
➢ Identifying and escalating priority issues
➢ Making follow up calls
➢ Handling and resolving customers complains
➢ Capturing clients information
➢ Routing calls to appropriate resources
Reason to leave: temporally Position

Receptionist/data capturing

BP Head Offices

June 2008 - December 2008

(6 Months)
➢ Answering calls and escalating calls to the right department
➢ Proving customers with the right information
➢ Capturing customers information
➢ Being familiar with all seminars, services, application and instructors in order to discuss and explanation to clients
➢ Making booking for potential client
Reason to leave: Temporally Position

Customer care

Lon gain group

April 2007 - March 2008

(1 Year)
➢ Providing customer with the correct information and assisting them as well
➢ Capturing and updating customers information
➢ Answering queries and resolving customers complains and issues
➢ Providing customer with products and service information
➢ Producing calls reports and making follow up call to potential clients
➢ Processing orders, forms and applications
➢ Escalating call to the relevant departments
Reason to leave: Moved to JHB

Languages Ability
Language Speak Write Read
English Good Good Good
Xhosa Excellent Excellent Excellent
Afrikaans Fair Fair Fair
Zulu Good Good Good

Career objectives
➢ To find a challenging position to meet my competencies, capabilities, skills and educational training

Qualifications & Certifications

Finance Course

Metropolitan Evangelical Service


Cornerstone College C.T


Mzokhanyo High School E.L

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