Kleinbooi - Customer Service - Johannesburg, GP, South Africa

Nwabisa Kleinbooi

Johannesburg, GP, South Africa


Customer Service


In my work experience I've been providing customer service, in an inbound call centre where I would contact client to confirm details required and capture information provided on the system. Also I've had the opportunity of working at face-to-face and frontline environment. Currently where I'm working I've also been given the opportunity of working in the admin department where I've also improved my computer literate skills and knowledge.

Work History

Assisting in mail department

Indwe Risk Service

From October 2011

Previous Employer: Indwe Risk Service
Position: Mailing - Temp Position
Duties: Responsible for addressing mail to clients either for their new policy schedule,
confirmation of cover, annual renewal letters, confirmation of policies cancelled either by Indwe or client.
Attend to returned mail by contacting client to confirm
File all mail to be posted to clients for administration

FrontLine and Call Centre Sales Consultant

SA Roadlink

April 2010 - May 2010

POSITION: FrontLine and Call Centre Sales Consultant
Duties: Selling Bus tickets to customers, providing customers with relevant information
Regarding the bus travelling departure and arrival times, capturing customers
Details on system and print ticket, book travelling reservations for customers and
Provide reference number
Balance invoice and cash up at the and of the day

Customer Service

Church and Cilliers Distributor

June 2009 - January 2010

Duties: call customers who applied for credit card from different financial institutions
Confirm client's personal details and provide information regarding credit card
Application approval
Confirm clients preferred delivery address, work or home time and date
Reschedule appointment if necessary to undelivery, contact courier for any
Information clarification
Administration and data capturing

Casual staff for holidays

December 2005 - November 2006

Previous Employer: Honey Accessories

Customer service and Cashier


May 2004 - January 2006

Duties: Assist Clients on the floor with clothing items, Tidy and neaten clothing rails
Adhere to customer queries, teller in cash, Dept and credit card usage
Balance invoice and cash u at the end of the day

Sales Agent (Entrepreneur)

November 2004 - January 2005

Duties: advertising, promoting and selling accessories to potential customers
Filling and placing an order for customers, communication via email or fax
With company, collection and distribution of orders to customers
Duration: November 2004 to January 2005

Qualifications & Certifications

No further studies, only Pinnacle College for computer course

Business English

Nelson Mandela College

Pinnacle Business College

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