Dominguez - Spanish Speaker - San Jose, CA, USA

Nuria Dominguez

San Jose, CA, USA


Spanish Speaker

Work History

CIC Network technician

Telephonica International

July 2011 - January 2013

Job Functions Summary:
Study, diagnosis and troubleshooting in the international telecommunications network

• Customer Support:
o Supervision of quality of service provided to customers
o Notifying customers of network alarms over the phone, email and via our Incident Management System
o Interface between the customer and provider team

• Troubleshooting and diagnosis of MPLS over frame relay, ATM, Clear Channel, Multilink and MetroEthernet Technologies.
• Test Layer 1 and layer 2 on T1, T3, E1 and DSL circuits

• Test Layer 3 issues utilizing Cisco and Juniper routers, Frame relay, XDSL, ATM and GBS to analyze and isolate customer troubles.
• Maintain professional working relationships with customers, suppliers and work colleagues
• Routing (equipments Cisco, Juniper, Nortel Passport, IPSec Technologies )
• Proactive network monitoring of alarms and traps
• Working with carriers to achieve fault resolution
• Working directly with suppliers like Nextiraone, O2 UK, CISCO, BT, NetServices, C & W, Italtel, KPN, T-Systems etc.
Programs used: XManager, Securete RC, XStart, Sigma, Eroom, Infovista, Webtop, Telephonica's intranet and applications specific to Customers and Providers

Oesia Telecommunications

March 2011 - June 2011

Job Functions Summary:
Conduct tests on commercial roaming and perform network maintenance.

• Roaming attention to Orange Spain
• Communication with different carriers worldwide to perform coverage tests and implementation
• Elaboration of test documents GPRS, CAMEL, 3G, GSM with different carriers worldwide

• Working with carriers to achieve fault resolution roaming
• Review of IR21 and implementing changes in Spain orange platform, GSM, 3G, CAMEL, GPRS, CARRIER'S
• Activity Reporting

Field Technical Engineer

Selca Sist. Electrónicos y cableado, S.L

August 2008 - February 2010

Job Functions Summary:
Maintenance of ATP/ATO (Automatic Train Protection/Automatic Train Operation) systems for subway trains of 3000's and 9000's models running in Madrid's Subway

• Diagnose malfunctioning systems, devices, and components, using test equipment, to locate the cause of a breakdown and correct the problem.
• Periodic visits to the trains to check physical and software Dimetronic equipment
• Troubleshoot equipment and perform corrective maintenance in breakdown situations
• Study and analysis of railway signalling system
• Software Update
• Support to Invensys Dimetronic in the implementation and testing of CBTC system at Madrid's Subway.
• Verified calibrations loop checks, functional testing and Assisted with verification of Start-Up Reports and other documentation.
• Change cards, computer connectors and antennas

Programs used: Dimetronic software, Excel and Word

Telephonica I+D

April 2008 - August 2008

Job Functions Summary:
Give real time response to the needs of customers, from the provision and operation to the quality assurance

• Support and Maintenance of the network RIMA Management systems of TdE ( Telefónica of Spain) developed by Telefónica I + D
• Certification of Applications Patches for RIMA Management systems of TdE
• Operation Support. Collaboration in the resolution of problems that arise in operating groups of the National Center of Supervision and Operation (CNSO)
• Software Installation of Veritas Nerbackup
• Support TERRA PSI which provides validation and control of end-user access to both PSTN and ADSL services
• Configuraciones de usuarios ADSL, Alejandra, Redes Privadas Virtuales
• Collaboration in the analysis of package and patch of the application and installation in the test maquette
• Administration of the Server LDAP (Netscape Directory Server) by command line and console

Programs used: Oracle, Tomacat, LDAP, Shell Script of Unix

Coordinator of a Public Center of Access to Internet

Innovacion y Desarrollo Local

November 2005 - May 2008

Job Functions Summary:
Coordinate the good functioning of a Public Center of Access to Internet

• Individual support to each user so they can develop their informatics skills and learn the correct use of the computer
• Maintaining the Debian Operating System with GNOME desktop at each post user

• Give courses and workshops of Internet to adult:
o Windows and Internet Navigation
o Microsoft Power Point
o Microsoft Word
o Excel
o Electronic mail
• Realize activities for children:
o Courses Introduction to Basic navigation for PC and Internet
o Christmas Workshops and Vacations
o Workshops of drawing
o Workshops of stories,

o Games to learning online

Programs used: Office Pack, Debian,

Qualifications & Certifications


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