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Parsons - Food Knowledge - Ilford, England, UK

Nundi Parsons

Ilford, England, UK

Services

Food Knowledge

Work History

HOSPITALITY MANAGER

MARKS AND SPENCER

From April 2012

HAMPSTEAD
Web site: www.marksandspencer.com
I was approached by M&S to help with the roll out of their new concept deli's. I am currently running the most successful unit of its size. I am also responsible for running the In Store Bakery & am currently the Food Safety Expert for M&S Hampstead. I have also developed a training program, an audit & DVD for the Deli Operations team at Head Office used for all the deli's in M&S. I also have duties as a section manager in the store.
RESPONSIBILITIES:
Controlling the daily running of the deli & in store bakery
Teaching & guiding 12 members of staff & to provide excellent service & deliver
great quality products
Maintaining an accurate stock file by managing stock takes, regulating waste & being accurate with ordering
Doing various tasks for the M&S Deli Operations team, incl developing a service
training program
Responsible for all the weekly Health and Safety due diligence for store
Training various new Deli Managers as part of their induction to M&S

CORPORATE ACCOUNT MANAGER

MULTI SITE

January 2009 - April 2012

APOSTROPHE
Web site: www.apostropheuk.co.uk
This is a Boutique Style Coffeeshop /boulangerie with 17 branches within the London area. It is exceptional at delivering top quality freshly baked good & coffees in various unique venues in London.
RESPONSIBILITIES:
Controlling the daily running of the shop
Shop merchandising
Teaching & guiding 14 members of staff & assisting Junior Managers our area
Various administrative duties
Stock Control & - Rotation
Serving customers as & handling complaints
Menu development
Assisting customers with corporate account inquiries & outside catering

MANAGER

CAFFE NERO

February 2004 - December 2008

Epping
Web site: www.caffenero.com
This is a high quality Italian Style Coffee Company with around 260 caffe outlets throughout the UK. It is well recognised as the leading name for high standards in the caffe industry.
RESPONSIBILITIES:
Controlling the daily running of the shop
Shop merchandising
Teaching & guiding 7 members of staff & assisting Junior Managers & Managers in Training within our area
Various administrative duties
Stock Control & - Rotation
Serving customers as & handling complaints
Assisting Area Manager on a weekly basis with her area Admin Duties

OPERATIONS MANAGER

VALVONNA & CROLLA

March 2003 - December 2003

Edinburgh
Web site: www.valvonacrolla.co.uk
This is a highly reputable international-produce & wine shop, which caters for the upper end of the food-lover's market. It also has a very popular lunch Cafe-Bar.
RESPONSIBILITIES:
Assisting the shop manager in the daily running of the shop
Dealing with all deliveries, coming in & leaving the shop
Shop merchandising
Buying stock from various national/international companies
Various administrative duties
Stock Control & - Rotation
Serving customers as & when needed

MANAGER

PUCCINO'S

October 2000 - September 2002

Formerly known as DELIFRANCE - Bristol
Web site: www.puccinos.com
I successfully managed Delifrance for a year & 7 months, after which the site was taken over by Puccino's LTD. It's been my first placement in the UK & I've learnt a lot there.
RESPONSIBILITIES:
Dealing with customers & sales representatives
Staff training & development
Controlling labour- & food cost
Financial & administrative duties

Qualifications & Certifications

Granger Bay Hotel School, Cape Town, South Africa

Granger Bay Hotel School

Vredenburg High School

Management

Cape Technikon

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