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Front of house
Meet and greet
Excellent customer communication
Ability to achieve goals set to deadline
Work on my own initiative or as a team member
From September 2013
April 2010 - November 2011
Working to and exceeding a target every month
Delivering excellent customer service
FSA compliant sales (Financial Services Authority)
April 2009 - February 2010
Northern Ireland Tourist Board
May 2008 - February 2009
NITB (Northern Ireland Tourist Board)
August 2008 - February 2009
Updating the website, dealing with customer queries
General admin duties
General admin duties
BBC HR Direct
May 2008 - August 2008
February 2008 - May 2008
December 2007 - February 2008
The job also entailed working as a PA, working over the phone, typing letters etc
November 2007 - December 2007
General reception duties
UK Office/Admin Coordinator
MRI Overseas Property
November 2006 - October 2007
My job entailed all round office management
Maintain and distribute department data
Liaise with different departments
Fully administrative aid for busy sales team
Sourcing suppliers/creating contracts relevant to office maintenance
Manage Customer queries/Complaints
July 2006 - November 2006
Crumlin Road, Belfast
Risk Management / Human Services
Temp job (Grafton)
February 2006 - July 2006
Responsible for the mailing of order to suppliers, pursue outstanding orders and regularly meet with suppliers to monitor and evaluate process.
Maintaining company database for existing and new suppliers, recording purchase details, assigning a unique ID reference number to each order and approve contract.
November 2005 - February 2006
Provision of customer service for food and drinks.
October 2004 - October 2005
Stacking shelves, dealing with customers, stockroom duties and till responsibility
Qualifications & Certifications
Humanities and Social Sciences
Little Flower Girls School
Dominican College Fortwilliam
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