Lesenya - Office Administrator - Johannesburg, GP, South Africa

Ntumiseng Lesenya

Johannesburg, GP, South Africa

Services

Office Administrator

Summary:

1 Personal Competence results;
I ensure effective updating of own knowledge (system, processes ect)
2 Innovation Results;
I contribute to optimizing work practices and procedures
Finding solutions to save policies
3 Relationship Results;
I effectively build and maintain relationship with colleagues, service providers and clients
4 Customer Results;
I provide an efficient and quality service to client on contact valuing client retentions
I have negotiation skills, problem solving skills, target driven and ability to work a pressured environment essential

Work History

Sales and Admin Consultant

All Life Insurance company

February 2012 - March 2013

Duties > Growing client base of the company by achieving agreed closing ratio
> Achieving quality targets incompliance with relevant quality procedures
> Provide detailed comprehensive and accurate information so that clients
Can make an informed decision
>Extending correct premiums and cover to clients by capturing information
According to quality standard
>Retaining cancelled policies by building relationship with clients
: Filling application forms according to set procedures
: Maintain diary system to manage, record all
Comments and action taken
: Maintain regular feedback to clients
1 Personal Competence results;
I ensure effective updating of own knowledge (system, processes ect)
2 Innovation Results;
I contribute to optimizing work practices and procedures
Finding solutions to save policies
3 Relationship Results;
I effectively build and maintain relationship with colleagues, service providers and clients
4 Customer Results;
I provide an efficient and quality service to client on contact valuing client retentions
I have negotiation skills, problem solving skills, target driven and ability to work a pressured environment essential
Award Achieved
2nd place in the D2 guild of speech in 2007

Top sales consultant

All Life

October 2012 - November 2012

2nd place in the top 5 consultants of the May, June, July, September and December
Highest application returns in 2012 July September and 2013 January

Sales Representative

All Life insurance company

April 2011 - August 2011

Duties > Growing client base of the company by achieving agreed closing ratio
> Achieving quality targets incompliance with relevant quality procedures
> Provide detailed comprehensive and accurate information so that clients
Can make an informed decision about presented and possible risk
> Identify customers need and provide resolution
> To interface with client via e-mail, fax and post
> Giving hope to thousands of HIV positive clients by providing counselling to clients when necessary

Qualifications & Certifications

Management

Sim Recruits

English

Westonaria High School

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