Kubheka - Call Centre Operator - Soweto, South Africa

Ntombifuthi Kubheka

Soweto, South Africa


I have a lot of experience of working as a call caller agent hence I know and understand how to deal with customers telephonically. I am a hard worker and always willing to learn more


Call Centre Operator


I have good verbal communication and written communication skills .I'm exceptional in Microsoft ,excel, email and internet.

Work History

Customer Service [Call CentreJ

Electronic Toll Collection

Up to January 2013

Position Customer Service [Call CentreJ
queries for
Duties ftandling new accounts, handling
stores and customers
Data capturing, handling payment and blocking stolen cards'
Year 2011 March - 2012 0ctober

Name of ComPanY Edcon
Position customer service
Duties Handling queries for the stores and
Data capturing, converting payment
Handling new accounts, I'T C check
Rehabiliiation accounts and block stolen
Year 2008 - october 2009

Name of ComPanY Edcon
Position Debtors administration
Administration and debtors
Duties accounts
l.T.C check, authorizing sales on
ufJrting .rtto*er details and checking for
Fiaudulent Purchases on accounts
Year 2007 - october 2008

Name of ComPanY Edcon
Duties Selling lnsurance and data capturing
Telesales agent
Selling insurance Products

P^cifion Contact Number
Name of Person Company Name
MTN Supervisor 0832t2779t
Khehla Maseko )11 1? ?.
FT' Su pervisor ^a1)
Moipone Liwane
Edcon Customer Supervisor [011) 498 -8r

call center operator


December 2012 - January 2014

I was taking incoming calls from internal and external customers.
Helping them with queries such as problematic airtime vouchers, sim swaps ,changing of price plans and general enquiries about promotions and competitions .I was doing all these with all the service level agreemenst in mind that is expected from me by the company.

Qualifications & Certifications


South View High School

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