Mkhize - Customer Service Professional - Durban, KZN, South Africa

Ntombenhle Mkhize

Durban, KZN, South Africa

Services

Customer Service Professional

Summary:

Communication is the most important in the service industry and should reflect professionalism.
Good listening skills will also ensure that you provide appropriate answers to customers' questions and understand the emotional clues that the customer may have.
Problem solving, flexibility, proactiveness, professionalism and task orientation. All this to me form a good Customer Service Professional as they will leave satisfactory to service delivered to customers.

Work History

Secretary

Sacred Heart Parish

From May 2014

❖ Duties: Operating of switchboard by answering incoming calls, making calls, transferring call, faxing, printing, photocopying and taking messages received and assembly them timeously.
: Ensure relevant documents are complete, current, and stored appropriately
: Making orders, receive collections and donations.: Bookings and making appointments for the Parish priest
: Banking
: Typing, data capturing and filling
: Keeping the office of the Parish Priest neat
: Typing and compiling of the church bulletin for every weekend masses.

Call Center Agent Outbound

Velocity

March 2014 - May 2014

Duties: Working on a Summer Mobile MTN campaign selling
contract packages.
: Making sure I meet my target
: Making sales

Receptionist

Emmanuel Cathedral

❖ Duties: Operating of switchboard by answering incoming calls, making calls, transferring call, faxing, printing, photocopying and taking messages received and give to relevant departments timeously.
: Ensure relevant documents are complete, current, and stored appropriately
: Acting Personal Assistant for the church's administrator
: Making orders, receive collections and donations.: Bookings and making appointments for various organizations
: Banking
: Typing, data capturing and filling
: Billing credit customers.
: Typing and compiling of the church bulletin for every weekend masses.

Customer Service Executive

Interaction

September 2006 - August 2010

❖ Duties: Answering all incoming calls from MTN customers
: Handling all customer queries concerning airtime problems.
: Market product to clients or companies who have displayed a need for the product.
: Answer questions about product.
: Discuss pricing tiers with customers.
: Give product samples.

Call Centre Operator

Symbiotic group Whistle Blowers Pty ltd

January 2005 - August 2006

❖ Duties:Switchboard operator for fraud hotline incoming and outgoing calls.
: Responsible for the day to day call reports and doing client reporting writing.
: Responsible for filling of documents and data capturing of the organization.
: Switchboard operator for Guarding SA
: Fraud-hotline operator for various companies.

Qualifications & Certifications

National Diploma: Human Resources Management

Mangosuthu Technikon

Albini Girls High School

Sun School of Computing

Human Resources Management

Mangosuthu Technikon

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Ntombenhle Mkhize provides the following services:


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