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Business Development Manager
Bristol Street Ford Stoke
Responsibilities- to provide a service- based experience to customers and make them feel the value of placing their custom with the company. Maximising opportunity to do business through prospecting, follow up prospecting, handling inbound phone enquiries, walk in prospects and internet enquiries and by developing customer- relationships through creating an effective first empression and to qualify the customer thoroughly in a professional and courteous manner of product presentation. In addition to gain referral.
Maximising profit through achieving the monthly targets, set by my manager for unit sales, finance penetration and selling add on products in a professional and honest manner.
Was also working in admin processing
City Council- Customer Services
May 2009 - August 2009
Working for the Nhs swine flu help line helping people get access to the nearest centres for treatment advising them on how to take their medication referring them to hospital if needed or to see a- doctor if they if they had -chronic illnesses. Was also working in admin processing- payments for bulky collections calling engineers to visit peoples home who needed help with fixing council electrics faults in council homes. Giving advised about collection dates and when to take certain bins out and passing information to the back office about payments made for visits for engineers or pest inspections.
Phones4u - Customer Services Advisor
August 2009 - September 2010
To achieve personal and department key performance indicators. Making Outbound and Inbound calls to customers-- resolve issues on their order. Processing orders onto sales systems ensuring customers details and information is accurate. Documenting calls, promoting and up-selling additional services on every opportunity. Maintaining all legal policies and guidelines when advising customers and processing sales. Completing all sales orders in an accurate and timely manner ensuring they are complaint.
Advantis Credit -October 2010
Debt collections advisor - making outbound and inbounds calls- collection outstanding debts and also offering settlement- profiling customer to establish who can afford to pay, offering payment plans and working on targets to collect on each call. Have the ability to work on deadlines, explaining financial matter clearly to customer communication with out clients trying to negotiate a settlement for the customer. Being tactful and yet assertive with strong negotiations skills. I am able to work on results only basis in this field, and being compassionate and sensitive and instead of being aggressive.
Customer service advisor
Auto net Insurance
June 2007 - October 2008
Answering customer enquiries regarding their current insurance policies using the telephone or in person--- when required. Had to use the information technology provided to process customer enquiries?-- Had to deal with other insurance groups getting-- better quotations for our customer. Working on targets cross selling and getting incentives.- Demonstrating an understanding of and ensure personal compliance to all company policies and procedures. Maintain and improve personal knowledge relating to financial services and data protection act legislation.
Outright Insurance Group
November 2004 - December 2006
dealing with calls from clients about their current insurance policies, making changes and introducing new services.
Dial direct insurance- sales executive duties where
January 2003 - October 2004
to deal with inbound calls making quotations and selling household and car insurance. Getting competitive quotes for customers from different companies mainly working as a broker. Working on targets and also making sure to follow the correct guidelines and find the best cover for the customer.
I was in charge of a retail store, dressing windows selling custom made jewellery. I had to make orders and send them to the workshop. I had to deal with customers from all over the world on daily basis face to face and on the phone.
Qualifications & Certifications
Gelvandale in Port Elizabeth
University of North Staffordshire
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