Erraouni - Retail Manager - Casablanca, Grand Casablanca, Morocco

Noureddine Erraouni

Casablanca, Grand Casablanca, Morocco


Retail Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets.

Work History

office management, sales and marketing, customer Satisfaction

Client Relationship Management

November 2011 - July 2013

minded professional with ten years experience in Dubai, KSA, Kuwait & Morocco with a wide competences in office management, sales and marketing, customer Satisfaction
25 NOV /2011 TILL 01/JUL/2013

October 2009 -October 2011

General Store Manager

September 2006 - September 2009

of H&M brand, first store in morocco (new store opening ) with Al shaya group.
Reporting to the area manager.
Maximize sales & ensure customer focus is prioritized at all times.
Demonstrate a calm demeanor during periods of high volume or unusual events & manage smooth transitions thereafter to keep store operating to standard & to set a positive example for the Store team.
Display a customer-comes-first attitude by training & holding Partners accountable for delivering legendary customer service (witch i love more in my role).
Manage with integrity, honesty & knowledge that promote the culture, & values.
Implement & review all stock loss prevention controls. Implement processes specific to store product/size/ location
Drive the implementation of company programs by developing action plans & directly motivating & instructing the store team to implement them to meet operational & organizational objectives.
Implement store product launches & promotions according to brand guidelines. Manage stock replenishment.
Ensure store is fully compliant administratively & procedurally according to company guidelines & deadlines.
Manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary & performance appraisals.
Promote Reward and Recognition within the store and offer feedback on a regular basis.
Monitor & manage store staffing levels to ensure Partner development & talent acquisition to achieve and maintain Store operational requirements.
Use existing tools to identify & prioritize communications & regularly use discretion to filter communications to the store team.

Area manager with AL FOTIM group in KSA (Saudi Arabia) central area RYHAD & Region

a daily task of supervising or overseeing retail stores or outlets. my concern is mainly focused on the management of sales, stock, employees or staff as well as resources. Usually, the type of retail outlets that employ retail managers are chain, DIY and...

Qualifications & Certifications



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