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Grant - Employment Advisor - Birmingham, England, UK

Noreen Grant

Birmingham, England, UK


Employment Advisor

Work History


Poundland Distribution Centre

Up to September 2013

ct 2013
Dealing with a large volume of inbound calls and emails from suppliers booking deliveries into the warehouse. Resolving queries and working to deadlines. (temp position)

Employment Development Officer

Planning and Regeneration - Birmingham City Council

December 2005 - June 2013

• Working with a caseload of individuals, helping them to develop their skills and qualifications
• Providing advice & guidance.
• Providing one-to-one and Group support.
• Running Job-clubs.
• Working to set targets for employment and training
• Helping individuals to move into sustainable employment.
• Managing referrals and waiting lists.
• Negotiating work placements with internal and external employers
• Carrying out placement reviews and job-coaching.
• Liaising with employers on a regular basis including giving and receiving feedback.
• Compiling CV's.
• Updating databases, sending out letters using Microsoft applications to arrange appointments for individuals.
• Travel Training.
• Negotiating work trials.
• Sourcing training courses.
• Working in partnership with The Department of Work & Pensions and other professionals.
• Providing advocacy on behalf of individuals.
• Remote working

Advice & Referral Officer

Birmingham Social Care & Health - OT Access Team, Bierton Road

April 2003 - December 2005

• Conducting telephone assessments for people with disabilities requiring help to maintain their independence within their own homes.
• Report writing and updating databases.
• Dealing with incoming and outgoing calls.
• Referring complex cases to Occupational Therapists.
• Providing Advice & Guidance and offering practical solutions.
• Ordering equipment for individuals and working closely with The NHS, The housing department, Social workers and other professionals.
• Working to team and individual targets.

Library and Information Officer

Hammonds - Rutland House

August 1999 - April 2003

• Providing a professional and comprehensive information service to partners, fee earners and other staff within an international law firm
• Dealing with a variety of enquiries via e-mail, telephone and face to face using a variety of databases, CD-ROMS, The Internet and other hard copy resources.
• Providing a current awareness service.
• Working closely with professional support lawyers.
• Providing user education/training.
• Maintenance of departmental libraries.
• Responsible for the selection, monitoring and purchase of books and resources for the library.
• Cataloguing and indexing
• Supervising library assistant
• Deputising in manages absence.
• Project management.

Word Processor Operator/Clerk

Kelly's Recruitment Agency, New Street

January 1999 - July 1999

• Providing a front line reception service to customers, using a switchboard
• Typing letters and confidential information and other general office duties

Centre Manager

University of Central England

June 1998 - August 1998

• Responsible for running an English study holiday for Greek and Italian students
• Management and administration of the centre
• Controlling the centre float, maintaining accounts and budgets
• Monitoring staff and student welfare

Customer Billing representative

British Gas, Wharf Lane

February 1998 - June 1998

• Responsible for closing down customer accounts and obtaining final readings.
• Working to deadlines and managing own workload

Library Assistant

Bilston Community College

July 1997 - June 1998

• Performing library counter duties across various library sites.
• Dealing with reservations
• Processing of new resources for shelves using computerised library system.
• Shelving and tidying stock
• Dealing with enquiries
• Monitoring service utilisation
• Assisting in the induction of students.

VDU Operator/clerical assistant

Lloyds Bank Registrars

September 1996 - June 1997

Data Input, working to deadlines

Admin Assistant

TSB Business Banking Unit, Dale End

March 1996 - April 1996

& Jul 96- Sep 96
• Typing and sending out correspondence to customers.
• Dealing with requests form information on Business loans.

Housing assistant

Birmingham City Council Housing Department

September 1993 - September 1995

• Dealing directly with customers heating repairs and servicing
• Dealing with planned maintenance to properties.
• Providing information to external agencies.
• Problem solving.
• Typing work schedules for contractors and working to deadlines.

Copy typist/VDU Operator

Birmingham Post & Mail Ltd

June 1989 - August 1991

• Typing various adverts for a number of newspapers
• Proof reading
• Working to deadlines

Qualifications & Certifications

Bournville College

Business Information

University of Central England

Business & Finance

University of Central England


Brooklyn Technical College

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