Ngidi - Call Center Agent - Johannesburg, GP, South Africa

Nonkululeko Ngidi

Johannesburg, GP, South Africa


Call Center Agent


debt collection (negotiating with clients)
inbound calls (receiving calls from the clients , who wants to order)
computer skills

Work History


Instant Imali Cash Loans

From August 2013

Duties Managing the work flow in the office
Filing and data capturing.
Grant loans and do pay outs.
Ensure all monies balance as day and month
Debt collecting and negotiating with clients.
Period of service August 2013 to date.


Fofang-Ma-Africa Corporative

March 2011 - December 2012

Position Receptionist
• Answering and making all phone calls for a corporative.
• Doing administration work for a corporative
• Typing of all relevant office documents.
• Assisting and welcoming clients when they visit on site.
• Assisting the MD with all the work related matters and report to MD.

Call Centre Agent

UTI CMH Volvo Truck and Bus

April 2007 - December 2007

Period 01 April 2007 to December 2007
Company UTI CMH Volvo Truck and Bus
Position Call Centre Agent
• Taking all inbound calls for enquiry.
• Communicating effectively with clients on.regular basis in terms of solving problems.
• Checking on prices Volvo vision.
• Queries with deliveries with Volvo branches.
• Following up back orders.
• Creating back orders on excel sheet.
• Liaising and do follow ups with procurement department.
Reason for Leaving Relocated

Qualifications & Certifications

Social Work

University of KwaZulu

Management, Communication

Corner Stone


Mthwalume High School

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