Administration/Customer Services/HR Administrator/Receptionist/Secretary
I have 13 years experience on callcentre(Project Team Manager) I am a team player and also can work independantly. I have good computer skills,planning and organizing skills ,communication skills(verbal & written) Time management skills in terms of meeting deadlines.I am a hard worker,dedicated,honest.I have good Typing skills and can type more than 50wpm.
Yenziwe Business Services
From November 2012
Manage Leave file for all employees in different sites .Confirm employment. To keep all document records safe And ensure that terminations, increase and deductions are captured on time. Calculate hours worked for all employe.Calculate, capture, and print SalarySlips Manage Payroll, Ensure that UIF Contribution fee from company is In time, manage Time, Wage & Pay Register ensure that is up—to-date. Sort company invoices (income and expenditure) and ensure that the accountant receive it before specific due date.Banking, Filling.
June 2010 - August 2010
Switchboard operator,Typing, respond to emails, handle clients complains from different banks (branches of Ithala) Compile Monthly Compliance Report,Manage Leave file for Compliance department,to do staff movement e.g resignation,dismissal ,promotion etc,manage stock and check list after delivery and communicate with service provider if stock is not in order.
Call Centre Project Team Manager
August 1996 - May 2009
Manage Call Centre on schedule bases. To do daily stats.To do perfomance reviews for a team.Arrange Teas and Lunches breaks. Manage W1 Tracker (attendance register) To do Quality and Work audits for a team. Manage different projects for entire department,handle queries for new accounts.To do Coach Logs.Fraud investigation.
Vinay Yetwaru Attorneys
January 1996 - May 2009
Switchboard,Receptionist,Banking,Filling, Litigation,Civil Works,Diary arrangement,Compilling and submitting claims,computer administrator.Handle clients's queries related to Road Accident Fund. Typing of documents.
Qualifications & Certifications
Senior Admnistrator,Secretarial Certificate,Introduction to personal Computers
Durban Commercial College/Hi-Tech Computer Training Centre
Durban Commercial College/Hi-tech Computer Training Centre