Ngxongwana - Team Leader - East London, EC, South Africa

Nondumiso Ngxongwana

East London, EC, South Africa


Team Leader

Work History

Telesales Team Leader

IQ Academy

February 2010 - September 2013


• Enforce Company Policies and Procedures
• Monitor and Report Achieved Production
• Compile daily & weekly Reports and Report Senior Management
• Co-ordinate Motivational Drives to increase revenue
• Track teams daily, weekly and monthly KPI'S
• Extract and Analyze Statistical Data
• Develop and Propose Strategies to Management
• Increase efficiency Rate within the Team
• Regular Communication of Performance
• Coach and Develop skills within Team Members
• Implement new ways of thinking and selling
• Evaluate and Recommend improvements to standard operating procedures, business rules and work processed to enhance sales.
• Motivate Staff
• Identify Training needs

Quality Evaluator

Real People

November 2008 - January 2010

• Assessing calls to measure level of service being provided to clients
• Identify and report problem areas, trends, training needs
• Demonstrate good procedural skills and effectively use the system
• Apply problem solving skills
• Provide feedback on agents errors
• Facilitate training sessions when required

Call Centre Sales Agent

Real People Telesales

March 2007 - November 2008

• Market product to customers over the phone
• Ensure I reach the daily KPI's
• Exercise good customer service, sales techniques, build rapport, negotiation skills and listening skills
• Update the system accordingly
• Ensure efficient conversion ratio
• Participate in call centre drives
• Implement training and coaching

Personnel Officer Gr

Department of Public Works

January 2002 - December 2002


• Capturing leave on Persal
• Capture and calculate leave, IOD, Gratuity
• Handle Queries
• Take calls, respond to emails
• Liaise with Registry
• Compile reports

Qualifications & Certifications

Sales Training

Customer Service & Supervision in a contact centre, Contact centre Operations


Cambridge High School

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Supported Countries
Choose your country