Madonsela - Call Center Agent - Johannesburg, GP, South Africa

Nondumiso Madonsela

Johannesburg, GP, South Africa


Call Center Agent

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


inbound and outbound

Work History

Sales Consultant


From January 2013

Sales Consultant Duties
➢ Recruit and sell public phones to customers.
➢ Assist customers with their queries effectively.
➢ Monthly stock takes.
➢ Teaching customers about how the product works and also about new technology engaged in their units.
➢ Maintaining confidential of clients records.
➢ Sending client's Documentations to Head Office via email.
➢ Filling records of clients.
➢ Collection of faulty units that needs to be swapped.
➢ Starter packs Rica process.
➢ Meeting client's needs.

Call Centre Consultant


Inbound duties
➢ Answering calls for customer service, a maximum of one hundred and fifty calls per day.
➢ Resolving client's queries.
➢ Keeping records of customer on regular basis.
➢ Liaison with customer on regular basis to establish the need.
➢ Providing customer with necessary information.
➢ Maintaining confidential of clients records.
➢ Data capturing with excellent speed and accuracy.
➢ Period > minimum of one year in the equivalent inbound position.

Outbound duties
➢ Calling clients for customer care with excellent telephone manners, a maximum of ninety calls per day.
➢ Assisting clients with their queries.
➢ Calling clients for follow up, if they are satisfied with the company service.
➢ Debt collection.
➢ Sending balance queries to customer's units through the system courtesy calls.
➢ Period > minimum of one year in the equivalent outbound position.

Data Capturing
➢ Capture client's info to the PC,
➢ Capture with accuracy and a maximum speed of 45 words per minute
➢ Pay attention to spell check
➢ Strong attention to detail
➢ Highly proficient level of computer work, MS Word, Power Point, Excel outlook.

Reception duties
➢ Taking orders from customers via telephone, email, fax and co-ordinating deliveries.
➢ Setting up appointments.
➢ Boardroom bookings.
➢ Screening and transferring calls.
➢ Taking messages via phone calls.
➢ Office filling.
➢ Highly proficient level of computer work, including MS Word, Power Point and Excel Outlook.
➢ Period > a minimum of six months in the equivalent receptionist position.

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?