Madonsela - Call Center Agent - Johannesburg, GP, South Africa

Nondumiso Madonsela

Johannesburg, GP, South Africa


Call Center Agent

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


inbound and outbound

Work History

Sales Consultant


From January 2013

Sales Consultant Duties
➢ Recruit and sell public phones to customers.
➢ Assist customers with their queries effectively.
➢ Monthly stock takes.
➢ Teaching customers about how the product works and also about new technology engaged in their units.
➢ Maintaining confidential of clients records.
➢ Sending client's Documentations to Head Office via email.
➢ Filling records of clients.
➢ Collection of faulty units that needs to be swapped.
➢ Starter packs Rica process.
➢ Meeting client's needs.

Call Centre Consultant


Inbound duties
➢ Answering calls for customer service, a maximum of one hundred and fifty calls per day.
➢ Resolving client's queries.
➢ Keeping records of customer on regular basis.
➢ Liaison with customer on regular basis to establish the need.
➢ Providing customer with necessary information.
➢ Maintaining confidential of clients records.
➢ Data capturing with excellent speed and accuracy.
➢ Period > minimum of one year in the equivalent inbound position.

Outbound duties
➢ Calling clients for customer care with excellent telephone manners, a maximum of ninety calls per day.
➢ Assisting clients with their queries.
➢ Calling clients for follow up, if they are satisfied with the company service.
➢ Debt collection.
➢ Sending balance queries to customer's units through the system courtesy calls.
➢ Period > minimum of one year in the equivalent outbound position.

Data Capturing
➢ Capture client's info to the PC,
➢ Capture with accuracy and a maximum speed of 45 words per minute
➢ Pay attention to spell check
➢ Strong attention to detail
➢ Highly proficient level of computer work, MS Word, Power Point, Excel outlook.

Reception duties
➢ Taking orders from customers via telephone, email, fax and co-ordinating deliveries.
➢ Setting up appointments.
➢ Boardroom bookings.
➢ Screening and transferring calls.
➢ Taking messages via phone calls.
➢ Office filling.
➢ Highly proficient level of computer work, including MS Word, Power Point and Excel Outlook.
➢ Period > a minimum of six months in the equivalent receptionist position.

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