I’m Nomvuyiso Fiyani, vibrant young female. I’m currently holding a Diploma in Information Technology, Completed at Varsity College in 2004.
During my well-rounded education, I gained valuable knowledge and profound interest in the field of information systems, business analysis and information technology. My strong interpersonal communication skills and leadership skills were further developed by my involvement in the group studies, work and extra mural activities.
I consider myself as a hard and dedicated worker, always open to new challenges and also be able to work under pressure. I’m self-motivated person with a good communication skills and easy to work independently or even as a team member. I’m a humble person who takes his work serious; I value honesty, integrity, reliability and punctuality
Desktop Support Engineer
HP Export One Accredited Platform Specialist (HP Desktop, Workstations and Notebook)
Microsoft Certified (TS: Deploying Windows 7, Configering and Deploying Office 2010),
reloading pc's, and laptops, software upgrade, AD(active directory),
IT Helpdesk Support
Dimension Data Holdings
From April 2014
Management of all customer requests via the system
• 1st / 2nd line support via telephone and all forms of remote support, Accountability for all work assigned, General administration, reporting and communication tasks to be completed for all customers, Completion of all tasks within contractual SLA’s for all customers
Logging call, reset password, Receive and record incidents/problems/events/requests, Ensure client satisfaction, Provide telephonic support to clients, Assign and maintain incidents/events/requests/problems, Give feedback to user
IT Support Engineer
January 2012 - December 2013
IT Support Engineer
Desktop support administrator, First call resolution, procurement, clean installation on new laptop, configuration, install software's, printer assistance, log service request, Asset management, run and publish reports, unlock accounts(Active Directory), reset passwords, Assign calls. Microsoft Certified (TS: Deploying Windows 7, Configering and Deploying Office 2010), Uniflow(adit, add, and remove user from printers
09/01/2012 - Currently
Desktop support administrator
July 2010 - March 2011
Desktop support administrator,First call resolution, procurement, clean installation on new laptop, configuration, install software’s, printer assistance, log service request, Asset management, run and publish reports, unlock accounts(Active Directory), reset passwords, Assign/escalate calls. Microsoft Certified (TS: Deploying Windows 7, Configering and Deploying Office 2010), Uniflow(adit, add, and remove user from printers
HP Export One Accredited Platform Specialist
HP Desktop, Workstations and Notebook
July 2009 - May 2010
Telephonic assistance, configure settings on modems and laptop, activate new sim card and contacts and also deactivate them, activate roaming services and BIS, help with network services and log service requests, sim swaps.
October 2007 - March 2008
Operation Engineer Monitoring the system, install and uninstall software, monitor servers, run and publish reports, 01/10/2007 - 31/03/2008
Front desk sales representative, open new contract, activate new sim card and Blackberry services, sell sim cards, laptop, phone, modems and accessories, help configure laptop and install modems, help with network queries, cash in, store room packaging, filling, run reports.
Qualifications & Certifications