Twala - Credit Controller - Pretoria, GP, South Africa

Nomthandazo Twala

Pretoria, GP, South Africa


I have been in the customer service industry for the past 4 years. My most recent experience has been handling incoming &outgoing calls in the banking industry. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships.

My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time.

"What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on making money through customer service.


Credit Controller


 Age analysis
 Client retentions
 Reconciliation
 Administration of debtors accounts
 Administration of invoices & statements
 Receipting and allocating of payments for overdue accounts
 Liaising with the sales departments for new contract applications
 Dealing with suppliers
 Handling Queries
 Meet deadlines set
 Issuing Final demand letters
 Sending RMO
 Legal hand over
 Filing

Work History

Credit Control

ADT Security

March 2012 - September 2012

Duties: Working on the Accpac System,
Age analysis, Collect outstanding
Collect outstanding amounts on
Overdue accounts
Sending invoices & statements
receiving payments, handling queries, meet deadlines set.

Retentions Agent

Ichoices Call Centre Outsourcing

From October 2012

Duties: Working on the CRM system,
Doing Customer Service, Retaining Clients on dormant accounts, Query Solving.
Duration: October 2012 - Currently

Call Centre Agent

Account Rehabilitation

February 2010 - March 2010

Credit Control

Absa Technology Finance Solutions

April 2010 - January 2012

Duties: Age analysis, Client retentions,
Reconciliation and administration of debtors accounts
Administration of invoices & statements
receipting and allocating of payments
overdue accounts, handling queries, filling,
Meet deadlines set, Sending RMO, Issuing Final demands letters,
Legal hand over.

Debt collector (Call Centre)

Call Centre

January 2008 - January 2010

Duties: Worked on the Cheetah System Phoning all overdue accounts, making payment Arrangements, Meeting target, Updating clients
Details and Query Solving
Duration: January 2008 - January 2010

Name of Company: Absa Contact Centre



had to design a system for my year end project.

Qualifications & Certifications

Financial Accounting

South West Gauteng College

Financial Management

Val Technology Institute


Princess High School

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