Ngubane - Student - Pretoria, GP, South Africa

Nombuso Ngubane

Pretoria, GP, South Africa



Work History

General Manager Duties at Garden Court Mthatha

March 2010 - November 2013

• Managing the overall operation of the unit (hotel).
• Implementation of the organisational strategy, vision and objectives to enable it to achieve its mission.
• Development of a capital expenditure budget for the unit (hotel).
• Development of an operating budget for the hotel's heads of departments.
• Ensuring that all standard operating procedures for revenue and cost control are in place and consistently utilised to achieve the set targets.
• Overseeing the development and implementation of human resource plans and performance management.
• Responsibility for the quality control of food and beverage department.
• Ensure that the service providers adhere to the service level agreements.
• Increase levels of service quality and enhance overall ambiance of customers' experiences.

General Manager

Garden Court Mthatha

March 2010 - November 2013

Family commitment (Wife was ill).

Operations Manager Duties


July 2008 - February 2010

• Overseeing the events, functions, technical and food and beverage departments in the complex of Inkosi Albert Luthuli (ICC - Durban).
• Ensuring that the conferences, events, concerts and exhibitions are executed according to the clients' expectations.
• Responsibility for the sound relationships with internal and external stakeholders and customers.
• Daily utilisation and enhancement of managerial and organisational skills to enable to handle multiple projects whilst maintaining attention to detail.
• Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.

Operations & Acting Operations Director

International Convention Centre

July 2008 - February 2010

Rejoining Southern Sun Hotels (Better Job Prospect)

Secretary of a club (stokvel)

with 10 members contributing over R1m per year.

Operations Executive Duties at African Access Holdings

November 2005 - June 2008

• Overseeing the project of more than R500million of ordering and delivering of textbooks for about 6000 schools in the province of KwaZulu Natal.
• Ensuring of good financial practices, governance and implementation of revenue generating streams and projects.
• Overseeing the development and implementation of Human Resource plans and performance management.
• Development of human resources new policies and procedures.
• Development and monitoring of service level agreements for the service providers.
• Responsibility of the warehousing, stock control, distribution and the facility.

Other Leadership Roles

Operations Executive

African Access Holdings

November 2005 - June 2008

Sought knowledge in conferencing

General Manager

Garden Court Milpark

October 2003 - November 2005

Move to Durban

General Manager

Garden Court Kimberley

June 2000 - October 2003

Transfer within the company
Garden Court Durban South Beach
Deputy General Manager, Guest Services Manager, Asst Guest Services Manager, Night Auditor/ Manager, Guest Services Attendant

January 1989 - May 2000

Local branch and sub regional additional executive member of a civic organisation

1992 - 1995: Sub Regional Treasurer and became a chairperson of political party with 19 branches.

Shop Floor Executive


1990 - 1992: Local Branch Treasurer and became a chairperson of a political party.

Night Audit and Manager

Southern Sun Gold Reef City Hotel

July 1988 - December 1988

Moving back to Durban

Night Audit and Manager

Drakensberg Sun Hotel

November 1987 - June 1988

Moving back to the City

Shop Floor Executive Member


Landrost Sun Hotel

September 1985 - November 1987

Moving back to KZN

Night Audit and Manager

The Protea Gardens Hotel

November 1983 - February 1985

Rejoining Southern Sun

Night Audit and Manager

The Towers Sun Hotel

August 1982 - October 1983

Hotel closed down

Porter, Receptionist, Night Audit

Moulin Rouge Hotel

June 1981 - July 1982

Joining better company with prospects for promotions.

Qualifications & Certifications

Business Leadership


Marketing Management


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