Ntoni - Customer Assistant - Cape Town, WC, South Africa

Nombulelo Ntoni

Cape Town, WC, South Africa


Customer Assistant

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Phone customers to make sure if the are happy with the service that we rendered. Handling customer's account queries. Making bookings for Learner and Driver's licence. Capturing driving licence passes, failures and absentees. Cashiers and handling enquiries.

Work History

Fieldwork Supervisor

Census at School

July 2013 - August 2013

( contract expired)
Duties: Train Survey Officers and supervise them
Interviewing School Manager and Educators
Monitoring and quality check questionnaires
Keeping daily records
Compiling daily reports
Transporting Survey Officers to their workplace
Providing them with field materials

Fieldwork Coordinator

Statistics South Africa

August 2011 - November 2011

Duties: Train Fieldwork Supervisors and Fieldwork
Supervise the roll out of enumeration in the allocated EAs
Distribute field materials to fieldwork supervisors and fieldworkers
Supervise the administration of questionnaires in the dwelling units
Keep daily records/ statistics of trainees
Compiles training report at the end of training period

Administrative Clerk

City of Cape Town

December 2007 - December 2009

(Contract Expired)

Duties: Data capturing and compiling statistics
Performing a wide range of administrative duties
Processing, filling and record keeping
Cashier and handling enquiries
Processing driving licence applications and PRDPS
Capturing driving licence passes, failures and absentees
Capturing learners and drivers bookings

Assistant Project Officer

City of Cape Town

June 2004 - November 2007

Duties: Responsible for managing office and queries in the Project Manager's absence
Transfer of Tenants
Compiling reports, drafting correspondence
Providing administrative support to available housing options
Planning daily, weekly and monthly capital projects
Arranging construction equipment and machinery
Issuing Title Deeds/ Sales/ Deeds checking and Subsidy checks
Supervising and controlling subordinates
Address workplace conflict/ process IOD claims
Identify training needs
Monitor and evaluate safety procedures
Scheduling maintenance notification on SAP
Requisition and Stock Reservation
Deals with queries of contractors

Telkom SA Customer Care Agent (Despatch Clerk)

July 2000 - April 2004

(Contract Expired)

Duties: Assigning and Dispatched faults and new installations
Phone customers to make sure if they are happy with the service
Monitoring and escalating faults
Handling customer account queries
Customer care agent/ field co-ordinator
Administrative assistant

Qualifications & Certifications

Ethembeni Enrichment Centre

Logistics Training

Port Elizabeth Technikon

University of Fort Hare

Ethembeni Enrichment Centre

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