Matshoza - Desktop Support Engineer - Cape Town, Western Cape, South Africa

Nombongo Matshoza

Cape Town, Western Cape, South Africa


Desktop Support Engineer


Troubleshoot issues as 1st and 2nd level support and enterprise application,local/network printing, email connectivity and hardware issues.Troubleshoot and replace laptops and PC hardware such as CD-ROMS. Hardware upgrades, setups PC training rooms.Log and assign calls.Troubleshoot assigned calls to determine if issue can be resolved or determine appropriate group for escalation.Installation of software and operating system.Manage customer issue and requests by creating,tracking and documenting technical solution.

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