Khumalo - Call Centre Agent - Middelvlei AH, Randfontein, GP, South Africa

Nolwazi Khumalo

Middelvlei AH, Randfontein, GP, South Africa


Call Centre Agent

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I have been working in the GSM call centre for the past 3 years. I am able to solve any inquiry or if impossible i will log a very clear Service request for technicians to assist.

Work History

Benchmark Agent

Bytes Technology group

From April 2010

Coaching new call Agent
Taking and responding to incoming calls
Assisting, coordinating in technical calls area within the call centre when
Maintaining and keeping the service level at the Client requirement
Updating all service level agreement with clients and suppliers

International Reservation Agent

South African Airways

March 2008 - March 2011

Making new bookings and assisting customers with all the queries
Rebooking connections flight in case of delays
Couching new agents
Debiting client account or credit cards for the bookings
Processing faxed payment when the credit card is not going to be available at the airport
Booking unaccompanied kids and medical bookings


Vacation Arrangement (Flexi Club)

March 2003 - December 2007

Vacation Arrangement for customers
Reception Duties / Front Office
Welcoming and hosting clients into the hospitality industry
Updating head office and marketing department on daily outcomes and targets
Filing contracts and agreements between clients and management
Customer Cancellations of bookings and processing of refunds

Qualifications & Certifications

Information Technology

PC Training & Business College

St Victor high School

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