Magubane - Facilitator - Johannesburg, GP, South Africa

Noluthando Magubane

Johannesburg, GP, South Africa



  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I have trained branch managers in the post office in Marketing and Customer Management NQF L4

Work History

1) Cashier/ Client Suite Waitress


From June 2013

Responsible for the following duties:
• Serving customers in a till
• Setting up the station for breakfast and lunch
• Clearing up tables
• Ensuring the station is clean at all times
• Counting of stock
• Cashing up customers items
• Ensuring that customer is always happy
• Setting up boardrooms for meetings
• Preparing tea and coffee for clients attending the meeting
• Delivering clients orders according to their bookings, food and soft drinks
• Ensuring boardrooms are up to standard for the following meetings
• Clearing up boardrooms for the following day

2) Facilitator/ Training Admin

Training Force Academy

January 2012 - August 2012

Responsible For the Following Duties:
Quality planning and assessments according to SETA Standards
• Quality assuring learner POE's (Portfolio Of Evidence)
• Designing summative assessments every after 30 credits completed on unit standards
• Creating formative assessments for every unit standard completed
• Designing summative assessments every after 30 credits completed on unit standards
• Compiling weekly reports on learner progress
• Provide training in Business Practice

3) Fieldworker Supervisor

Statistics SA Census

October 2011 - November 2011

Responsible For the Following Duties:
• Update listing on the EA summary book before enumeration takes place
• Ensure publicity is on point
• Evaluate each and every questionnaire handed in by the enumerator and make sure they are filled correctly
• Liaise with the enumerator on a daily basis and find out their challenges
• Quality assure questionnaires and allocate them according to their batches
• Monitor and control questionnaires and dwelling units enumerated per day
• Co assist fieldworkers with refusals
• Submit daily reports on total dwelling units enumerated and outstanding.

3) Facilitator/ Training Admin

Infomage Campus

November 2009 - September 2011

Responsible For the Following duties:
• Introducing and implementation of new modules
• Provide training in Marketing and Customer Management N4
• Assessments of existing as well as new modules to validate their relevance to the courses offered by the organization
• Improvements and evaluations of certain modules that needs reviewing
• Assessments of learners Portfolio of Evidence
Learner training and evaluations
• Designing and managing of learner training rooms, work schedules, resources
• Provisions of training, have facilitated in the training of companies like the South African Post Office, Durban, Cape Town, Polokwane and Bloemfontein (branch managers) Placecol, Rycob and others.
• Conduct evaluation sessions for each unit standard completed (LSI)
• Compiling weekly reports on learner progress
• Mentoring and coaching of learners
• Compiling written correspondence to internal and external stakeholders.
As a Training Administrator it is my role to see to it that:
• Learner material is designed and compiled according to the pre-set standards
• Uploading and verification of learner details on the database is done flawlessly
• Handling and resolving of staff and learner complaints done fairly.
• Follow ups and updates made on former and current learners on developmental matters.
• Report directly to the Chief project coordinator on a weekly basis on all activities done.
• Present a monthly report to the board on the progress and challenges encountered by facilitators on my specific assigned projects
Facilitation Skills and Knowledge acquired
• Sound project management skills acquired through studies and work experience
• Compiling and quality assurance of Portfolio of Evidence (PoE)
• Liasing with different kinds of human characters
• Sound knowledge of marketing management, facilitation and marketing administration.
• Sound knowledge of specific requirements in certain areas of study by accreditation bodies e.g. SETAetc.*

4) Assistants lecturer

Vaal Technikon

February 2007 - December 2008

• Assessing and evaluation of learners.
• Formulation and improvement of courses and course material
• Mastering conferences, seminars and workshop
• Administrative responsibilities and compilation of question papers and memorandums for examinations
Responsibilities (subjects):

• Principles of Marketing and Marketing management
• Communication and consumer behavior

Relevant Skills and Knowledge Acquired
• Improvement of research and development skills based on the modules that I was lecturing especially Consumer Behaviour
• Sound public speaking and convincing skills as a result of immense public speaking
• Sound psychological crowd control skills
• Good planning

Qualifications & Certifications


Marena Secondary School

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