Malahlela - Facilitator - Johannesburg, GP, South Africa

Nokwanda Malahlela

Johannesburg, GP, South Africa



  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Pre interview skills facilitation
Job readiness facilitation

Work History

Key Accounts Recruiter

From September 2013

Soft Skills facilitator
Duties Source, screen and shortlist candidates
Facilitate client interviews
Provide interview feedback to candidates
Maintain client relationship and source for new jobs
Process interview feedback for workshops preparation
Facilitate interview preparation workshops
Facilitate work readiness workshops
Reason for leaving Position is an NPO contract, employment determined by project avaialability.

Employer 1:

Recruitment Quality Assurance Team Leader

From March 2013

- coordinate and monitor activities of workers engaged in references and recruitment packs quality assurance, applying knowledge of quality assurance standards and procedures.
- Review QA specifications and deadlines.
- Assigns workers to work schedules and monitor department activities, to ensure all the work qualifies for 100% Audit rating.
- Interprets standards and procedures, and assists workers in resolving technical problems.
- Report unresolved problems to Managing Director
- Demonstrate tools, processes and work aids used in performing quality assurance tasks.
- Attend management meetings to represent group and provide feedback.
- May perform duties of absent workers to maintain work schedules.
Reason for leaving: I need a bigger challenge and responsibilities

Employer 2:

Team Leader-Assessments and Recruitment Coordination

Callforce Direct

May 2012 - July 2013

Duties Team Management of 10 team members
* Work Allocation
* Employee Scheduling
* Performance Management and Update
* Mentoring and Motivation
* Constant training on new processes and job outputs
* Escalation point for feedback progress and delays
* Arrange contract signing
* Ensure Time Sheets signing and engage with payroll to ensure payments.

Recruitment Quality Assurance
* Check and sort Recruitment Packs and Assessment Results according to QA requirements.
* Ensure Credit and Education Checks have been made and submitted.

Assessor for written and PC competency assessments to candidates
* Coordinate pre interview competency written and PC assessments
* Ensure target benchmarks are met for the successful candidates

Candidate Pre-Screening and Interviewing
* CV Screening
* Candidate Telephonic Screening
* Face to face Interviewing

Recruitment Projects Coordination
* Attend central meetings and project briefings
* Manage Project Team Coordinators
* Ensure Project daily targets are met
* Provide daily project tracking stats.

Recruitment Administration
* Prepare daily, weekly and monthly recruitment statistics
* Compliance with all Company Recruitment Policies and Procedures
* Weekly and Monthly target are met
* Provide support to the recruitment team

Full Recruitment coordination operations
* Prepare Infrastructure for Interviews
* Provide daily, weekly and monthly stats

Assessor for written and PC competency assessments to candidates
* Coordinate pre interview competency written and PC assessments
* Ensure target benchmarks are met for the successful candidates

Recruitment Projects Coordination
* Attend central meetings and project briefings
* Manage Project Team Coordinators
* Ensure Project daily targets are met
* Provide daily project tracking stats.

Ensuring process consistency & Process improvements

* Recruitment Coordination with end client managers and recruitment consultants
* Mentoring/Training newly joined team members/Coordinators
* Weekly...

Resource and Process Coordinator

Infovate Technology

March 2010 - December 2010

Salary: R100 per hour
Duties: Performance Process Coordination
o Managed the company's project to redefine performance strategies, processes and measurements.
o Responsible for the creation and implementation of performance processes project
o Assess existing performance processes and implementation output against overall business strategies, internal and external customer expectations.
o Meet and Consult with various department heads to establish the relevance and impact of existing processes and set outputs to their actual outputs.
o Provide feedback to company stakeholders
o Work with stakeholders in establishing suggestive solutions
o Work with management representative and department heads to establish or add new detailed departmental and overall company processes that are aimed to meet company and customer requirements.
Human and System Resource Coordination
o Outline required and available resources to carry out new processes
o Redefine human resources roles and reporting structures
o Confirm available systems to implement refurbished tasks.
o As per stakeholders approval, new output plans are put into place
Create Manual Performance Measurements
o Create new and feasible ongoing measurement processes and manual systems.
o Document all agreed upon processes as measurement reference
o Provide a detailed report to the Human resources and Training departments to ensure implementation goes together with company labour policies
o Create communication and meeting processes to ensure everyone understands the new plans and how they each contribute to its coming together.
Reason for leaving Project Completed

Employer 3:

Assistant Team Leader-Order to Cash Administration

Lexmark International

September 2006 - September 2009

City: Fourways
Period: 7 September 2006 to 30 September 2009
Position: Assistant Team Leader-Order to Cash Administration
Salary: R12 500 per month

Duties: Order Administrator and Returns Process Coordinator
o Handle monthly special pricing reconciliations.
o Attend interdepartmental operational meetings with other departments' managers.
o Be the point of contact for all team escalations, from Sales, Credit and Director offices.
o Training and coaching of new administrator on systems and operations.
o Responsible for Commercial and Retail critical accounts and special invoicing.
o Draw daily performance and order metrics reports so we are always aware of how we were progressing in line with all the other departments.
Manage Orders, Backorders and Administration of IT Distribution Customers
o Track orders and manage day to day communication with customers for all order fulfillment topics
o Place customer orders and monitor until delivery.
o Consolidate all data relating to customer orders from order placement to delivery.
o Work with Supply Chain on stock updates and projections.
o Supply frequent updates to Customers and Sales on backorder stock
Communication Administration
o Manage incoming and outgoing communication i.e. Emails, Faxes and Telephone communication, In the Order to Cash Department.
o Ensure regular updates to customers and internal departments
Returns Process Management
o Responsible for the entire returns process i.e.
-ensure returns were logged and carried out timeoysly
-process the stock return on the system to ensure credit or replacement as necessary.
-Provide a report metric to Sales Director, Supply Chain Director and CFO updated stock returns to measure credit, stock moving impact and specific accounts returns
o Managed the project of implementing new processes for the Return Department
o Managed the involvement of the Logistics company's input and output into the success of the project.
o Redefine, design and implement new business...

Senior Sales Administrator


May 2003 - March 2006

Salary: R10 500 per month
Duties: Manage Reseller Customers Portfolio and Relations
o Internal account management
o Regularly establish customer needs
o Provide regular feedback to the sales and marketing teams on customer new developments, in order to identify a need for new solutions.
o Assist accounts when collecting
o Customer Data update
o Work with Accounts to get credit approval on bigger deals
o Work with Marketing on better pricing for bigger deals.
o Occasional visits to customers
o Maintain a high level of professionalism at all time, to ensure trusting relationships with customers, directors and other relevant departments
Customer Service and Sales
o Focal contact point for the team's accounts
o Handle customer queries
o Provide technical support on product specifics
o Dealing with telephonic and email queries
o Assist product managers to promote new products
o Up sell products where necessary
Sales administration - Team
o Order Placement and monitoring until delivered
o Preparation of tenders
o Preparing Pro-forma Invoices
o Attended regular meetings and in house training to uplift my product knowledge and performance.
Mentor for the new Sales Administrators for the team.
o Train new team members on the team's rules and regulations
o Mentor on the guidelines of how the team fits into the whole sales team and entire company's performance.
o Provide regular feedback to ensure performance improvement.
Reason for leaving I needed career growth.

Employer 5

Internal Sales Administrator


September 2000 - May 2003

Salary: R8 500
Administration support to the external sales team
o Order preparation, follow up and ensure timely delivery.
o Preparation of quotes and tenders
o Promotion of products telephonically
o Preparing Proforma Invoices
o Logging updated customer data into Maximiser
o Backorder follow up with buyer and warehouse
Customer Service and Relations
o Telephonic customer support
o Offer feedback communication to customers on order and account statuses
o Maintain internal availability to the customer as back up to the external sales.
Reason for leaving I needed more career growth

Employer 6

Call Centre Representative and Assistant Supervisor


May 1998 - August 2000

Salary: R6 500 per month
Duties: Technical, Programming and Billing Support
o Handle all inbound calls
o Manage Accounts for Digital and Analogue systems
o Solve technical Queries
o Providing information regarding programmes
o Liaise with programmes Dept.
o Handle account and billing queries
o Provide face to face assistance where necessary
Client Liaison Officer
o Open new customer's accounts
o Change of Ownership Details
o Handle Documented customer queries
o Telephonically and electronically communicate with customers on updates on their accounts status
Assistant Call Centre Supervisor
o Monitor Calls Randomly to ensure quality service delivery
o Liaise with Sales, Marketing and Client Liaison Dept on issues relevant to that particular shift
o Monitor staff beginning and end of shifts
o Regulate and arrange necessary replacement on staff availability for each shift
o Do necessary adjustments to customer billings
o Handle Technical queries from customers and staff.
o Provide full time Supervisor at the end of shift with updated reports on call metrics, staff attendance, numbers by most calls to least, any big issues handled.
Reason for leaving Moved for better career growth opportunity to Johannesburg.

Employer 7

Office Administrator

Akhona Investments

January 1997 - March 1998

Salary: R2 500 per month
Duties: Handle general Office Administration
o Distribution of all documents to relevant Board Members
o Stock count and ordering of stationery
o Responsible for mail receiving and distribution
o Screening and answering calls
o Typing and Faxing Office Documentation
Communication Liaison between Board Members
o Provide assistance on behalf of the Director if not available
o Handling the entire office schedule/calendar for meetings.
o Distribution of internal communication amongst Board Members
Handle Meeting Administration
o Timeously remind Board members of coming meetings.
o Handle the agenda and meeting minutes
o Taking minutes
o Distribute meeting minutes to the Board.
Organise Functions and Travelling
o Organising functions and liaising with attendees
o Making travel and Accommodation arrangements
o Organising venues for conferences and workshops.
Reason for leaving The Company liquidated.

1. Name: Primrose Ndlovu
Company: Lexmark
Position: Acting Team Manager
Telephone: 082 789 6697

2. Name: Bheki Sibeko
Company: Axiz
Position: Director
Telephone: 011 237 7000

3. Name: Tiego Malahlela
Company: Infovate
Position: Managing Director
Telephone: 082 337 8735

Harambee Youth Employment

Qualifications & Certifications

People Management and Development Services

Psychology, Industrial Psychology, and Social Work

University of Natal

Industrial and Organisational Psychology

University of South Africa

Sacred Heart Secondary

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