El Sawaf - Arabic Speaker - Dubai, United Arab Emirates

Noha El Sawaf

Dubai, United Arab Emirates


Profile Summary

 Arabic/English speaker
 +5 years’ experience in hospitality (VVIP guests)
 Business development/ client servicing and sales skills
 Bachelor degree in tourism and hotels management
 Middle East exposure/ experience
 UAE driving licence


Arabic Speaker

Work History

Business Development/ Client Servicing Executive

Sakshi Advertising & PR

April 2013 - June 2014

Dubai, UAE

• Developing, defining, negotiating, client relationship and closing business in Advertising, PR, media plan and media buying services
• Identifying innovative ideas by researching industry and related events, publications
• Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities.
• Closing new business deals by coordinating requirements and negotiating proposals and contract
• Doing client servicing and managing the relationship

Guest Relations & Concierge Supervisor

Park Hyatt

April 2012 - March 2013

Dubai, UAE

• Handling VIP guests stay arrangements (before arrival, during the stay and upon departure).
• Personal interaction with the VIP guests.
• Managing the different requests and do the needed bookings (hotels, airlines, restaurants, transportation, tours etc).
• Providing the highest level of service quality and exceeding guest expectations.

Guest Services Officer (Front Office)

Park Hyatt

September 2011 - April 2012

Dubai, UAE

Guest Services Officer

Grand Club - VIP Guests

February 2009 - August 2011

Grand Hyatt, Cairo, Egypt

• Arranging VIP guest's preferences before arrival.
• Meet and greet VIP guests upon arrival.
• In-room check in and making sure that everything is up to guest's expectations.
• Courtesy calls during the stay to make sure of the guest's satisfaction.
• Managing all guests' requirements and bookings (tours, transportation, airlines, etc ).
• Check out.

Handling the international Jury department

in CIFF.

Organising Committee Member


January 2007 - February 2009

Cairo, Egypt

• 2007: Handling the Foreign Press Department in CIFF.
• 2008: Handling the VVIP guests in CIFF.

Qualifications & Certifications

Tourism studies

Helwan University

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