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Casule - Italian Speaker - London, UK

Noemi Casule

London, UK

Services

Italian Speaker

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Consolidated experience in secretarial,customer service (commercial office - organizing secretary - general secretariat, outbound call center) in well-structured contexts.
Management in complete autonomy of the role, excellent relationships with clients and collegues.
Complete the profile seriousness and confidentiality, ability to work in groups
Experience in tourism field, tour leader and responsible for medium to large groups of minors abroad.
Management of recreational activities, scheduled visits, accommodation, arrivals and departures.

Work History

Customer Service Advisor

CCA International

November 2013 - January 2014

Betfair Outbound Campaign

Main duties:
• advertise and transfer customers from one account to another
• followed escalation procedures to resolve issues;
• logged and resolved customer complaints via phone or email;
• provided and maintained strong, professional relationship with all customers, team members and other partners;
• maintained a high level of customer service for all support queries;

main skills:
Communication and listening skills; High level of Customer service; Teamwork; Problem solving;
Computer skills and good telephone manner;Excellent skills in writing;High standing; Ability to work in a flexible changing environment

iOS Apple Care Technical Advisor

Athens, Greece

May 2013 - September 2013

iTunes Store Technical Advisor - Teleperformance Hellas - Athens, Greece

Main duties:
• provided phone and email support to customers on Apple software and hardware products;
• researched, reproduced and resolved customer's software and hardware issues;
• followed escalation procedures to resolve issues;
• troubleshoot simple to complex technical issues;
• logged and resolved customer complaints;
• provided and maintained strong, professional relationship with all customers, team members and other partners;
• maintained a high level of customer service for all support queries;
educated customers about support options, online tools and self-help resources;

main skills:
Communication;High level of Customer service; Teamwork; Problem solving; Organisation.
Computer skills and good telephone manner. High standing

Administrative secretary

Tempor Spa

December 2012 - January 2013

Rome, Italy

Main duties:
• prepare and manage correspondence, reports and documents
• organize and coordinate meetings, conferences, travel arrangements take,
• type and distribute minutes of meetings
• implement and maintain office systems
• maintain schedules and calendars
• arrange and confirm appointments
• organize internal and external events
• handle incoming mail and other material
• set up and maintain filing systems
• operate office equipment
• manage office supplies

main skills:
Communication; Teamwork; Problem solving; Organisation.
Computer skills and good telephone manner. High standing

Vice Director & Activity Manager

University of Bath

June 2012 - August 2012

-MisterGo Tour Operator
(Management and administration for a students center at the "University of Bath")

Main duties:
• deliver an outstanding level of customer service.
• fully adhere and Explore's Health & Safety policies.
• check client documentation and correct any deficiencies
• control and account for tour expenditure.
• continually brief passengers throughout the tour to ensure they are fully informed.
• deal impartially with clients' personal problems, worries and complaints.
• assist customers with queries and problems as a priority.
• ensure the well-being of customer's health and act as first aider for the group.
• be continuously aware of all aspects of the trip, to ensure smooth running.
• behave with propriety at all times whilst on duty.
• maintain accuracy of information in Tour manuals and tour information such as dossiers.

main skills:
Communication; Teamwork; Problem solving; Organisation; Ability to work under pressure

Group Leader INPDAP

MisterGo

June 2011 - August 2011

I directed child-related groups or tutoring programs
Responsible for the safety of all participants.

Main duties:
• draws up lesson plans and implementation of after school plans.
• Cleaning and maintaining the site on a daily basis
• Reordering supplies and making sure supplies and equipment on hand is functional
• maintains files and records (attendance records of participants for example)
• Keeping written documentations of observances and incidents occurring during group meetings or functions
• Tourist guide during all the excursions.

main skills:
Communication; Teamwork; Problem solving; Organisation; Ability to work under pressure

Aug 2010Team Member - Pret A Manger

From January 2010

Main duties:
• Cashier - customer care
• make the sandwiches
I attended food safety training in Food Hygiene and Hazard Analysis (food safety management). It is a legal requirement that any members of staff who handle food is properly trained.

main skills:
Negotiation and persuasion; Communication; Teamwork; Problem solving; Ability to work under pressure

Administrative secretary

General Service

February 2008 - October 2009

(Rome, Italy)

Main duties:
• prepare and manage correspondence, reports and documents
• maintain schedules and calendars
• arrange and confirm appointments
• handle incoming mail and other material
• set up work procedures
• maintain databases
• operate office equipment manage office supplies

Qualifications & Certifications

Islington Center' site

English

St. Giles College' site in London

High School for Tourism and Hospitality

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