Oakes - Office Clerk - Johannesburg, GP, South Africa

Noeline Oakes

Johannesburg, GP, South Africa

Services

Office Clerk

Work History

SUCCEED MAGAZINE

From June 2005

A) Compiling Customer/Client Information

B) Capturing Relevant Customer/Client Information onto database
C) Liaising With Clients Telephonically, Updating Information
D) Queries
E) Checking client information on Goldmine 6.0, e.g, checking, contacts, links, notes, names, Adresses, emails, surnames, company names, all inserting new notes on database, history of clients, references, details, projects, dates started, ended, changing client info

Ref: Supervisor Reference:: Preethie Govender 8220 ; cel nr: 0832452156

Munnik Basson Da Gama Attorney

Held Call Centre

From July 2003

(inbound and outbound)
Duties: debt collection, admin, resolution of queries, client liaison, data capturing.
Reasons for Leaving: new challenges
Type of Company: Debt Collection

Data Capturer New Accounts

Edcon-Edgardale

September 1998 - December 2000

Duties: Capturing new accounts - various branches
Ensuring details are correct - fraud prevention
Checking Payment Profiles are positive
Reference check on ID & Personal References & Address
Customer Communication
Various Stores Liaisons in the Edgar's Group
Telephonic Account Capturing - Express System
Maintaining Excellent Customer Relationships
Capturing Client Infonnation on In House Package
Reasons for Leaving:

Ref: Judy Gabriel: 0114918669


Gillette - Head Office - Contract Basis - 6 months
A) Receptionist - Switchboard
B) Updating Prices on MS Word
C) Liaising with Customers Telephonically - Claim Queries
D) Admin Work

Data Capturer New Accounts

Edcon-Edgardale

September 1998 - December 2000

Duties: Capturing new accounts - various branches
Ensuring details are correct - fraud prevention
Checking Payment Profiles are positive
Reference check on ID & Personal References & Address
Customer Communication
Various Stores Liaisons in the Edgar's Group
Telephonic Account Capturing - Express System
Maintaining Excellent Customer Relationships
Capturing Client Infonnation on In House Package
Reasons for Leaving:

Ref: Judy Gabriel: 0114918669


Gillette - Head Office - Contract Basis - 6 months
A) Receptionist - Switchboard
B) Updating Prices on MS Word
C) Liaising with Customers Telephonically - Claim Queries
D) Admin Work

Frontline Desk Operator

The following Operating system used
MVS-XA on IBM-3090-600e
Immigration to MVS-ESP on Pastel Mainframe
Accepted calls on First Line
Help Determine various problems
Supporting Hardware - various 3270 devices, burroughs, mainframe routers
Software (mainframe) starting printers and servicing on CICS Applications
Working on Netimaster
SAR - Loading and Printing all reports


VTAJvI- Investigation and servicing of line problems.
When Logged Calls are resolved- Find solution
Draw-Daily, weekly, monthly statutory reports
Follow Up on Third Party Maintenance Calls telephonically
Telephonic problems resolved for users

Frontline Desk Operator

The following Operating system used
MVS-XA on IBM-3090-600e
Immigration to MVS-ESP on Pastel Mainframe
Accepted calls on First Line
Help Determine various problems
Supporting Hardware - various 3270 devices, burroughs, mainframe routers
Software (mainframe) starting printers and servicing on CICS Applications
Working on Netimaster
SAR - Loading and Printing all reports


VTAJvI- Investigation and servicing of line problems.
When Logged Calls are resolved- Find solution
Draw-Daily, weekly, monthly statutory reports
Follow Up on Third Party Maintenance Calls telephonically
Telephonic problems resolved for users

Credit Controller

Central Credit

Data Capturer/Central Credit
Update of HP Accounts in Arrears 3-6 months (Extensive Capturing)
Contacted Clients Telephonically
Use of Different Journal Books to write off accounts paid and those in debt
Distribution of telegraphs to customers
Processing of Final Statements
Customer Service (follow up telephonically on degree of satisfaction with recent purchases)

Credit Controller

Central Credit

Data Capturer/Central Credit
Update of HP Accounts in Arrears 3-6 months (Extensive Capturing)
Contacted Clients Telephonically
Use of Different Journal Books to write off accounts paid and those in debt
Distribution of telegraphs to customers
Processing of Final Statements
Customer Service (follow up telephonically on degree of satisfaction with recent purchases)

Held Frontline Desk Operator

OK Bazaars

Up to August 1998

Reasons for Leaving: Retrenchment

Held Frontline Desk Operator

OK Bazaars

Up to August 1998

Reasons for Leaving: Retrenchment

Buyers Clerk - Head Office

Memo Circulation
Capturing and changing of new prices, invoices (Price Deletion)
Release of New Prices with New Coding
Extensive Data Capturing
Company: Rand Merchant Bank - Temporary
Updating Data Base on MS Word
Reason for leaving: Temporary

Buyers Clerk - Head Office

Memo Circulation
Capturing and changing of new prices, invoices (Price Deletion)
Release of New Prices with New Coding
Extensive Data Capturing
Company: Rand Merchant Bank - Temporary
Updating Data Base on MS Word
Reason for leaving: Temporary

Projects

sap project

worked for GCSS government sector, updating there old to new sap new system

Qualifications & Certifications

business

STARTUP BUSINESS COLLEGE

Frontline & Public Relations

DAMELINE COLLEGE

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