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Hassan - Airport Ground Crew - UK

Nobia Hassan



Airport Ground Crew


time keeping
excellent customer service

Work History

Passenger Service Agent

Manchester Airport

April 2013 - June 2013

• Check in passengers
• Check passport/boarding pass
• Allocate seats for passengers
• Customer services
• Tag/weight luggage
• Check the identity

Customer Service

Automobile Association

From October 2012

• Dealing with customer enquiries
• Dealing with all promotional aspects of the business
• Assist with sales rep questions, concerns and products.
• Providing excellent customer care
• Making sure customer has the correct product for there needs.
• Going the extra mile

Customer Advisor


From October 2011

• Dealing with customer queries around broadband and home phone
• Dealing with any administrative work
• Providing excellent customer care
• Making sure customers had the right product that would suit their needs
• Selling company products and services
• Updating customers accounts
• Remain calm under pressure and problem-solve

Customer service

Co Operative

July 2009 - February 2011

• Excellent customer service
• Going the extra mile
• Train new staff
• Helping customers in every way possible

HND Business


Cheadle & Marple Sixth Form College

GNVQ Advanced Health and Social Care (Merit)
A Level General Studies (C)

Business diploma level 3 (Merit)

Kingsway High School

Passed 6 including English and Maths

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