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Ike-Neke - Cleaning,Housekeeping,Kitchen Portal, Customer Service - Aberdeen, Aberdeen City, UK

Nnenna Diana Ike-Neke

Aberdeen, Aberdeen City, UK

Services

Cleaning,Housekeeping,Kitchen Portal, Customer Service

Work History

Receptionist

Eco Legal LLP Company Enterprise Business Center

March 2014 - May 2014

Responsibility and roles
➢ Receiving clients and giving them full attention when making any kind of query.
➢ Interacting with clients in the office making sure that they are satisfied with their legal inquiries.
➢ Receiving and returning phone calls and messages/mails
➢ Communicating with clients and scheduling appointments.
➢ Controlling the queue and maintaining orderliness in case of large turn out with efficiency.
➢ Using my initiative and taking personal responsibility for solving clients' queries or problems.
➢ Successfully working as part of the team by achieving set targets.
➢ Allowing Clients to have independence in their home
➢ General cleaning and hygiene maintenance
➢ General administrative duties.

Customer Care Services

Caro Creo

February 2014 - March 2014

Responponsibility and roles
➢ Assistance and support to Customers.
➢ Communicating with customers
➢ Oversee the workflow for the office in the absence of the manager.
➢ Interacting with customers on the in and outside shop making sure that they are satisfied with their queries
➢ Advertising the business and any upcoming events
➢ Successfully working as part of the team by achieving set targets.
➢ Making sure customers problems are solved applying my initiatives and experience

Self Service/Customer Services Assistant

TESCO EXPRESS

January 2014 - February 2014

Responsibilities and roles
➢ Giving customers full attention when making any kind of query.
➢ Interacting with customers on the shop floor making sure that they are satisfied with their shopping
➢ Using my initiative and taking personal responsibility for solving customers' queries or problems.
➢ Successfully working as part of the team by achieving set targets.
➢ Helping customers to locate required items.
➢ Assisting with cashing up of the tills when necessary.
➢ I work with the self-service machines making sure customers know how to operate it and pay for their items.
➢ Assisting in shop replenishing and shop filling as well as doing face ups by rotating items according to date of expiration.
➢ In case of a long queue I assist in serving customers.

Support worker

Chelsea care limited

December 2010 - April 2011

Responsibilities and roles
➢ Attending to and serving service users.
➢ Giving service users full attention when making any kind of query.
➢ Interacting with service users in their homes.
➢ Using my initiative and taking personal responsibility for solving service users' queries or problems.
➢ Successfully working as part of the team by achieving set targets.
➢ Allowing service users to have independence in their home
➢ General cleaning of homes of service users

Part time Customer Service & Bulk Teller

Intercontinental Bank Plc Nigeria

February 2009 - January 2010

Responsibilities and roles
➢ Serving as a point of first contact to customers.
➢ Uploading customers' information on electronic database system.
➢ Giving customers full attention while making any kind of query.
➢ Filing customers' confidential information.
➢ Ensuring all work is carried out and documented in accordance with required standards, methods and procedures to ensure information retention.
➢ Taking responsibility for the upkeep of the reception.
➢ Counting and confirming cash deposited by customers

Part time Customer Service Executive

Disk Nigeria Ltd

October 2004 - January 2005

Responsibilities and tasks
➢ Assistance and support to Customers.
➢ Backing -up customer details, profile, Data and Application TO-BE used.
➢ Liaising with clients and other staff.
➢ Dealing with customer queries over the telephone.
➢ Oversee the workflow for the office in the absence of the manager.
➢ General administrative duties.

Qualifications & Certifications

NIGERIAN LAW SCHOOL

LAW

ENUGU STATE UNIVERSITY OF SCIECE & TECHNOLOGY

OIL AND GAS LAW

ROBERT GORDON UNIVERSITY

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Nnenna Diana Ike-Neke provides the following services:


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