Nsibanyoni - Team Leader - Johannesburg, GP, South Africa

Nkanyezi Nsibanyoni

Johannesburg, GP, South Africa

Services

Team Leader

Summary:

managing of staff on a daily basis: managing the attendance register
sending off sick notes /family responsibilty and annual leave forms to HR.
obtaining daily performance from staff monitering of daily production
coaching and self liftment and motivational driver
manage bad debt and the rehabilitaion of bad debt
driving and monitering quality of calls made in and out
drive over time and extra productivity
prepairing and analising of statistic reports
managing adhearance of policies and procedures

Work History

team leader

Van De Venter Mojapelo

From October 2010

I began as an agent in 2010 and was promoted to assitant Team Leader in Octber 2011,and made permiment Team Leader in March 2012.

call center agent

Munnik Basson Dagama inc

March 2009 - October 2010

resigned looking for a greener venture

Projects

team leader

managing of staff on a daily basis:
managing the attendance register
sending off sick notes /family responsibilty and annual leave forms to HR.
obtaining daily performance from staff
monitering of daily production
coaching and self liftment and motivational driver
manage bad debt and the rehabilitaion of bad debt
driving and monitering quality of calls made in and out
drive over time and extra productivity

Qualifications & Certifications

Forest High School

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