Mlotshwa - ICT Specialist - Pinetown, KZN, South Africa

Njabulo Mlotshwa

Pinetown, KZN, South Africa


Njabulo is currently employed by the Department of Education in KZN Province. He has extensive skills and knowledge on Information Communication Technology (ICT). He has gained more than 5 years’ experience diagnosing and resolving computer problems professionally and timeously. He has a good working knowledge of Windows 2000 Professional to Windows 7 Professional, Microsoft Office, Microsoft Outlook Exchange e-mail client, troubleshooting and Internet Access as well as Windows Servers. Njabulo has been working for different organisations where he had the opportunity to grow and become more proactive and marketable.
His customer service orientation ensures PC users receive prompt, effective, and courteous service. He has demonstrated the ability to independently recognize, isolate, and resolve complex technical problems. As well as the ability to quickly learn new applications and communicate technical knowledge to end users at all levels.


ICT Specialist


Windows server

Work History

ICT Support Officer

KZN-DoE: Kwandengezi Education Centre

November 2011 - November 2011

-Troubleshoot and solve all hardware and software issues.
-Managing of Helpdesk facilities e.g. logging of calls, analysing data, etc…
-Provide advice, as per request, for possible upgrades for hardware and software of computer equipment.
-Verify user satisfaction on services rendered by service providers.
-Check and verify all work undertaken by service providers in respect of IT matters.
-Record and follow-up all equipment sent for repairs.
-Maintain an inventory of computer related equipment in collaboration with Asset Management Services.
-Keep a safe custody of user licenses.
-Ensure that security policy is implemented.
-Provide support to users e. g MS Office, e-mail and Internet access. Ensure back-ups are taken were required.
-Manage and process request: i .r .o. Email and Internet facilities.
-Prepare documents for networking and cabling and arrange site visits.
-Prepare monthly reports on stats for number of calls logged, attended, and outstanding and response times. Provide and assist with inputs for Operation -Plan and budget.
-Assist with installation and commission of hardware and software

IT Specialist

MIET Africa

June 2007 - November 2011

Provide first level IT support to users.
Provide training to staff members on an ad-hoc basis as when required.
Provide on-site support to our remote office and educational institutions.
Install, maintain and support hardware and software network infrastructure. Implement and monitor network security.
Ensure that computer systems are configured properly and appropriate software are installed and downloaded. Computer upgrades, etc.
Assist in compiling IT Budgets.
Advise on network issues and provide training where required. Carry out special projects so that IT objectives can be met, this include the revision of company standards, and other duties as assigned. Write any documentation as required to support the software used within the organization. Attending and taking part in seminars and conferences

Chief Data Capturer

MIET Africa

February 2007 - May 2007

Accurate data capturing and manage the data for Monitoring and Evaluation department. Liaise with programme coordinators, programme managers and directors and IT Specialist on issues relating to the development and maintenance of the database. Data analysis. Liaise with the database developers when required during the data-capture process and any other pilot phase intended for improving the system.
Supporting and training MIET Africa staff to use the database effectively and efficiently.
Secure storing of data and documents relating to the database

Deliveries assistance


January 2006 - January 2007

Responsible for the correct daily invoicing and schedules of customer orders.
Liaise with drivers and customers regarding stock queries.
Assist in deliveries and regional departments with regards to stock checking, packing and general administration functions.
Ensure that all deliveries are done in accordance with Axiz delivery policy.
Ensure all deliveries are done in accordance with Axiz delivery policy.

IT Support Officer

Grindrod Ltd

March 2005 - August 2005

Helpdesk Consultant, e.g. hardware and software support, networking and other computer related tasks, e.g. daily backups, etc.


ICT Specialist

Hardware and Software Troubleshooting
Windows (version : XP - Win7)
Servers (version : 2003 - 2008)
Microsoft Office 2010
Introduction to internet and E-mail
Training (Basic, Intermediate and Advanced IT Courses)

Qualifications & Certifications

Community ICT Literacy

SchoolNet SA


IT Intellect College

University of KwaZulu-Natal / University of Natal

Asithuthule C School

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