Unisa - H R Generalist - Bangalore, Karnataka, India

Niyamath Unisa

Bangalore, Karnataka, India


H R Generalist


Onboarding, Staffing, Lateral placement, Background check verification

Work History

Project Management

Global Business Service

Team- H R Generalist - Incharge for On boarding and Staffing activities for the project.

Highlight on responsibilities:

• Co-ordinate with the Staffing team and Delivery Manager's for lining up Interviews as per Delivery Manager's requirement.. Initial screening of Resumes.

• Liaison between the Sector Lead and Resource Management to identify requirements and close demands within given SLA on both general and Niche skills - follow up with the hiring team.

• Creation of PMP's and follow-up with RCM Team in fulfilling the requirement.

• Database management of all the resource relating Training, background and Induction.

• "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

• Clocking of hours - weekly submission to ensure hours are billed appropriately.

• Hours plan forecast for the project - ensure non compliance for each cycle.

• Creation of ID's for new joinees - initiate, follow up and completion.

• Background check - initiate process, document submission accuracy and completion of other formalities.

• Staffing report - preparation of staffing dashboard, Daily report on onboarding and deboarding and background check activities.

• Preparation of Onboarding and deboarding checklist.

• Developed improved strategies for business process development in close coordination with managers at top echelon of organization.

• Experience of developing employee's handbook in mutual interest of employer and employees.

• Counselling of Women Employees eg.sexual harrasement, motivation etc.

- Managed the admin activities independently as per the expectation of the Project.
- Reduced the number of grievance effectively.
- Controlled Attrition.
- Prepared Training calendar.
- Helpdesk for employees
- Instrumental in Employees Engagement policy

Customer Care

August 2003 - June 2008


Growth movement from Quality Analyst to Customer complaint Analyst

Customer Complaint Analyst

UK Client

August 2003 - June 2008

• Interact with the UK Client on daily basis enable to discuss trouble-shooting issues..
• Retrieve calls for all campaigns using DAT drive.
• Co-ordinate with IS Team in troubleshooting information required by Client.
• Implement changes on quality reports if required based on call history information for Customer Complaint data.
• Identify errors and work on area of improvement in terms of Training Program on Sales improvement and Customer Service.
• Arrange Conference with Client for internal and external Quality Listening in sessions.
• Execute Customer Complaint reports on Weekly basis.
• Prepare and analyze on root cause for Customer complaint once in a month and do analysis on data comparison with other criteria required for sales.
• Upload and download voice and non-voice files through external server for Customer Complaint and other quality requirement.

Other responsibilities:

• Collate Response Quality reports sent by client on weekly basis.

• Preparation of Quality reports on daily basis.

• Co-ordinate with helpdesk for troubleshooting technical issues with relate to IP Phones, report servers, drives.

• Co-ordinate with helpdesk to create NT users for new joinees in Quality Team and resolve related issues if any.

Executive Secretary and promoted as Manager


July 2001 - March 2003

Job Responsibilities as Manager:
• Coordinating with International Buyers in execution of order in terms of contract.
• Follow-ups of payments with Buyers and Suppliers.
• Interacting with Customers through e-mails and letter correspondence.
• To interact with Internal & External customers, Government officers, service providers & other vendors.
• Updating Account system by raising debit notes, bills and vouchers.
• Checking with Shippers and Air Cargo movers in receiving complete documentation and in prompt delivery of consignment.
• Preparing monthly statements of individual client and suppliers.
• Interacting with Banks for office transactions.
• Advising and co-coordinating with staffs for all incoming and outgoing issues.
• Making travel arrangement for M.D's visit by co-coordinating with the travel desk.
• Asset Management including tagging, coding & Tracking and preparing MIS and to have a track on material movement as per gate pass reports

Temporary staff at CAIRN ENERGY INDIA PVT LIMITED, Chennai
As Secretary to the Finance Department.

Job Responsibilities:
• Updating Invoices into the system on daily basis.
• Taking notes from General Manager and other Finance Managers and drafting letters.
• Co-ordinate with all the members of Finance Team in updating their daily schedule.
• Making presentations and handouts.
• Making arrangement for conference/meetings as per the agenda required.
• Updating and sorting the entire finance department file maintaining confidentiality.
• Acting as a back support for travel desk in arranging for Team Managers / Members visit.
• Interacting with local and international Clients in fixing appointments for Managers visit.
• Co-ordinate with various Project Officers as well as other Branch Offices.
• Meeting the walk-in clients for payment collection.

Preparing petty


July 1999 - June 2000

cash vouchers.
• Maintaining records of all Employees
• Preparing Invoices, Quotations and Purchase Orders.
• Follow-ups with clients for payment collection.
• Drafting letters, filling correspondence and making arrangement for staff meetings.
• Sorting and dividing calls among the Service Engineers as per the area allotted.
• Coordinating with service team and guiding them in updating their service records.
• Fixing up call appointments for marketing team members.
• Formatting daily reports of marketing team members and coordinating with them in compiling into separate files.
• Making arrangement for execution or orders on time.

Communication Executive / Customer Care Executive


June 1996 - July 1999

Job Responsibilities:
As Network Communication Executive:
• Receiving messages from all callers and formatting them before sending to pager holders, keeping in mind grammatical errors.
• Final check out of entire message before transmission.
• Provide subscribers with knowledge of entire range and its transmission area.
• Handling maximum number of calls in order to lessen the traffic board.
• Coaching the new NC E's and attend supervisory calls.

As Customer Care Executive:
• Handling subscribers calls on queries, clarifications and complaints of technical and non-technical issues and trouble shooting them.
• Handling irate customers and resolving their issues keeping in mind Customer satisfaction.
• Handling business correspondence of subscriber queries, clarification of complaints received vide telephonic, page messages.
• Facilitate co-ordination between the Administration office and Paging Centre.
• Book maintaining for final handout on customer queries.



June 1994 - June 1996

Job Responsibilities:
• Attending all incoming calls.
• Receiving all incoming posts and making arrangement for outgoing post / Couriers etc.
• Maintaining stock register.
• Making vouchers and receipts.
• Billing invoices and preparing Purchase Orders.
• Drafting letters and filing correspondence.
• Co-ordinating with Head Office through phone / mails.
• Calling up customers in connection with their execution of orders and payment follow-ups.


Qualifications & Certifications

Public Administration

University of Madras


University Of Madras


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