TYAGI -  - Delhi, India


Delhi, India

Work History


Place of posting

From August 2012

of the year 2013& Quarter Employee of the year 2014 (1st Quarter)

➢ Job responsibilities: -
• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Plans menus by consulting with Senior Managers; estimates food costs and profits; adjusts menus.
Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation

➢ Company profile: - (Dhrovv India Limited)

The first and only ISO 90001:2000 certified company by LRQU (Lloyds resister of quality assurance)
For providing services of laundry & dry cleaning under the brand name of White Tiger
Professional member of American Association of laundry & dry cleaning
(International Fabric - Care Institute, U.S.A.

* Designation: - Team Leader / Multi Unit Outlet leader
* Reporting: - Operation Manager/ Vice President

U.S.Embaassy / Delhi NCR

May 2011 - July 2012


➢ Job responsibilities: -

* High profile customer service
* Service related dealing with the U.S. Embassy diplomats
* Work experience with High Security Zone
* Handling 4 outlet as a sales promoter
* Achieved target in first two month from the date of join

➢ Caribou coffee: - (Al Sayer Retail Establishment)

Caribou Coffee is the second largest US Specialty Coffee chain based in Minneapolis, Minnesota Coffee
Express Coffee export and vending M\C is different channels line in dining in take away and self the
Merchandise stuff
* Designation: - Sr. Store In-charge / Sr.Trainer
* Reporting: - District Manager/country Manager

Place of posting

November 2007 - January 2011

Dubai (U.A.E.)

➢ Job responsibilities:-

* Operational Administrative & Customer service
* Maintaining incoming- outgoing confidential correspondence
* Maintaining Inventory & Ordering
* Prepare labor Cost Control and Roster
* Insure Product Quality as per standard specification
* Making Profit and loss statement
* House Keeping and maintenance of store building
* Handling Purchase & Vendors Development
* Handling Bank dealing & Maintaining Company Import. Doc.
* Adherence to the laid down process & Implementation
* Motivating the staff
* Ensure training for Operation staff
* Provide/Operating accounting & Administrative support to head office
* Budgeting and Implementing Cost Control measure
* Monitor the daily activities of the daily Store Performance

➢ Training attended: -

* (C.I.T) Certified Instructed Trainer for Caribou Coffee (U.A.E.)
* Trained by U.S. Trainers in 1 month
* Food & hygiene sessions conducted by (H.A.C.C.P.) certified two times by Boecker public health (U.K.)

➢ Training& seminars: -

* Store Manager Training Seminars: -Sept.2009
* Assistant Store Manager Training Seminar: - Aug.2008
* Basic Human relation training Seminars:-Aug 2008
* Cash Counting and Cash Handling Seminar:-Aug.2008
* Store Supervisor Training Seminar Aug: -2008
* Hotel & Restaurant Services Programs: -Aug.2008
* Basic Coffee knowledge & Coffee Standards Class: -Sep.2008.Aug.2009
* Performance Appraisal Session: -Aug 2010

➢ Award and achievements: -

* Awarded as "Employee of the year" -2009
* Awarded as "Good sales promoter"-2008
* Part of a Outlet of New Team in U.S.O. (United Service Organizations) 141 Countries World Wide U.S.O.ORG
* Part of New Store Opening Team directly involved in all 18 opened Store OTCI , Dubai mall, 1&2nd , JBR , Marina,, Deira,, Health care city, Arabian centre, DFC, Jumaira village, Oasis, etc.

➢ Company profile: - Pizza hut (yum! Restaurant International )

* YUM! with Pizza Hut, Taco bell, and K.F.C. is the World's largest...

Customer executive

Delhi (India)

March 2007 - November 2007

* Designation: - Customer executive
* Reporting: - General Manager
* Place of posting: - (Paschim vihar) Delhi (India)
* Duration: - March 2007 to nov.2007

➢ Job responsibilities:-

* Great Customer Entering Establishments
* Establish or Identity price of Goods, service or admission, and tabulate bills using Calculators, Cash Registers on optical Price Scanners
* Answer Customer questions, and provide Information on Procedures or Policies
* Build customer's Interests in the Service and Products offered by the Company
* Provide Personalized Customer Service of the highest level
* Arrange for the dispatch as Products, Information a package broachers etc. to Clients and other Interested Parties
* Add New Materials to file records as necessary
* Set up and Maintain Paper an Electronic filing System for Records, Correspondence and other Material
* Give full Assistance to Guest with proper approach in dealing with them

Sift Manager (I.D.P)

March 2004 - March 2007

* Reporting:- R.G.M
* Duration: - March 2004 to March 2007
* Place of posting: - Delhi (Pitam Pura) India

➢ Job Responsibilities:-

* Maintaining Hygienic pleasing surroundings
* Maintaining Fix Assets
* Maintaining the Ambience of the Customer Area
* Maintaining chain of communication with both the Upper and lower level of Management

➢ Inventory management:-

* Always maintained a check on the Actual/Ideal consumptions

➢ Trained attended:-

* C.H.A.M.P.S. & Orientations Certification conducted by Yum! ( India )

➢ Awarded & Recognition:-

* As a part of selected as Model store for Hospitality & Service in India.
* Store Ranked No.1 position in Dine in Service in Asia sub Continental (YUM! India )
* Got a six-appreciation letter from Pizza Hut by R.G.M.
* Was a part of Area C.H.A.M.P.S Challenges 2004, 2005, 2006 (YUM! Asia )
* Was a part of New Store Opening Team , responsible for opening of 15 high volume out let, Co-naught place, Rajouri garden, Rohini, Gurgaon, Dwarka, fun city, Satyam, TDI Mall, city center ,
( New Delhi ), jodhpur ( Rajasthan ) ( India ) etc.

➢ MC' Donald (India): -

Crew member

June 2003 - January 2004

* Reporting: - R.G.M.
* Duration:- June 2003 to Jan 2004
* Place of posting:- ( Janak puri )Delhi ( India )

➢ Job responsibilities: -

* Taking and processing orders
* Guest service, Attendance
* Answering and following up Customer queries and Concern
* Doing staff report closing at the end of the shift
* Maintaining Cleanliness in the Service Area
* Clearing the customer's tables immediately after each meal course
* Table setting as per the Standards

➢ GTM (Jewelry house):-

Qualifications & Certifications

Central Board of Secondary Education Delhi

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