Vasal - Customer Service Professional - Toronto, ON, Canada

Nitika Vasal

Toronto, ON, Canada


Customer Service Professional

Work History

Insurance Advisor

Desjardins General Insurance

May 2010 - May 2013

• Handling all incoming calls and providing home and auto quote to new clients.
• Servicing the existing clients with their home and auto queries.
• Top sales agent producing 145% to the sales target and 120% to service target.
• Advising client about renewals and comparing policies.
• Job shadowing the underwriter to be trained as a future underwriter.
• Expert in first call resolution.
• Helping retain customers on renewal.

Sales Associate

State Farm Insurance

July 2008 - March 2012

• Preparing auto and home quotes for clients
• Do a Total Needs Analysis with clients
• Maintaining future prospects details and following up with their needs
• Cold calling to get prospects for the business
• Managing the office and the employee needs in the absence of the manager.
• Maintaining general office work and a pleasant relationship with the clients.

Data Entry Representative (contract)


November 2007 - February 2008

• Maintaining merchandise and inventory information using Java system
• Hired on contract basis to clean up and recompile system information
• Supported team of 8 staff with data integrity corrections

Qualifications & Certifications


Guru Nanak Dev University

Insurance Brokers Association Ontario

Khalsa College for Women

Genetics News

Guru Nanak Dev University

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