Siva - Desktop Support Engineer - Chennai, TN, India

Nithiyananthan Siva

Chennai, TN, India

Services

Desktop Support Engineer

Work History

Associates-Client Services

Krea Eknowledge Pvt Ltd

November 2011 - February 2013

• Understanding the client’s requirements and processing their needs.
• Provide complete information about the products or services to clients.
• Preparing proposals for the commissioned projects and forwarding it to the client for further reference.
• Identifying new prospects for business across Indian Market.
• Delivering the projects on the right time and satisfying the client’s needs.
• Negotiation Handling
• Networking with the existing client and prospect clients.
• Adopted team approach- interacting with Project management and Panel building team to add quality to the projects.

Projects

Competitor Analysis for Tata Tele services Ltd

Role & Responsibilities:
 Responsible for identifying the average billing per user
 Identifying the critical factors which are responsible for the enterprise to choose service provider.
 Identify the brands that is popular and preferred by the enterprises
 Database Management
 Business Development; Cold calling - Fixing Appointment
 Competitive analysis

Descriptive research for Idea software & Consulting Pvt Ltd

Role & Responsibilities:
 Identifying the interest level of customers to know about Software applications in SMEs.
 Business Development; new client acquisition-Cold calling - Fixing Appointment - Sales pitch-Closure
 Creating awareness among the existing customers
 Understanding the spending expenditures on software applications in various industries.

Catchment Area Analysis for Shopper stop

Summary: Studying the catchment areas of the upcoming Shoppers’ Stop store at Malleshwaram, Bangalore for mapping out the launching strategies and decisions related to launching.
Role & Responsibilities:
• Identify Primary, secondary and tertiary catchment areas
• Outline Personal profile of the consumers
• Enlist the sources of information to which consumers are receptive to
• Mark-out the spending behavior w.r.t. to lifestyle products
• Enlist crucial factors considered by the consumers for their lifestyle shopping
• Enlist Leisure-time and entertainment activities

Pre-sales function for Social and Traditional Media Research service for Empower Research Company

• Handling campaign management
• Identifying clients from different geographies like US and Europe
• Providing assistance to senior management in marketing & sales efforts for different clients as well as for client relationship management
• Initial social media research for the clients
• Developed collateral & case study book for client presentation

Tata Tele Services Ltd

Analyzing the customers need & providing right solution. Evaluate customer research, marketing conditions, and competitor data and reporting to TTSL team
Role & Responsibilities:
 Responsible for identifying the average billing per user
 Identifying the critical factors which are responsible for the enterprise to choose service provider.
 Identify the brands that is popular and preferred by the enterprises
 Database Management
 Business Development; Cold calling - Fixing Appointment
 Competitive analysis

Descriptive research using Purposive sampling for idea software Consulting

 Identifying the interest level of customers to know about Software applications in SME’s.
 Business Development; new client acquisition-Cold calling - Fixing Appointment - Sales pitch-Closure
 Creating awareness among the existing customers
 Understanding the spending expenditures on software applications in various industries.

Catchment area Analysis for Shopper's st

• Identify Primary, secondary and tertiary catchment areas
• Outline Personal profile of the consumers
• Enlist the sources of information to which consumers are receptive to
• Mark-out the spending behavior w.r.t. to lifestyle products
• Enlist crucial factors considered by the consumers for their lifestyle shopping
• Enlist Leisure-time and entertainment activities

Qualifications & Certifications

MBA- Marketing

BSBS Business Academy

B.Tech

Sastra University

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Nithiyananthan Siva provides the following services:


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