Detailed-oriented,team player,excellent organizational and coaching skills. Ability to lead a team,identify issues,problems and opportunities and determine if action is needed. Committed to providing total customer satisfaction. Excellent time-management skills- priritize,schedule,leverage resources to completed wotk effectively.
Client Service Representative-National Account
Data Group of Companies
January 2013 - February 2014
Answer all customer enquiries that are received by fax, email or phone
Enter all Shoppers Drug Mart, Pharmaprix, Shell orders to Informa & Online
Make sure data is set up correctly in the system
Set up Item to Informa
Process all Debit/Credit adjustment to system
Process monthly billing report & invoices
Iron Mountain Record Management Inc
June 1997 - June 2012
Create customer accounts for the Secure Shredding business
Create billing adjustments to correct errors occurred on customers invoices
Verify all credit cards pre-authorization information for the Secure Shredding customers
Interface with operations, administration and customer service to ensure billing accuracy
Identify and resolve unique billing situations such as special projects
Provide exceptional service to customers; internally and externally on a national basis
Review, research and resolve customer issues
Review new and re-negotiated contracts for accurate billing
Data Entry Specialist
Quinn Data corporation
March 1994 - June 1997
Data entry for pitney bowes and special projects.
Create customer accounts for the Secure Shredding business. Create billing adjustments to correct errors occurred on customers invoices. Verify all credit cards pre-authorization information for the Secure Shredding customers. Interface with operations, administration & customer service to ensure billing accuracy. Review, research and resolve customer issues. Review new and re-negotiated contracts for accurate billing.
Qualifications & Certifications
Peel Board of Education
Bachelor of Commerce, Accounting ( Honours)
University of pune
RCM High School
University of Pune
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