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I have extensive customer service skills gained thoughout my working life to a very high standard.
Always striving for improvement and giving a service that i would expect to recieve myself.
Sales and Service Officer
From March 1999
Under study to the Branch Manager, providing cover when the manager is at meetings, on holiday or sick leave.
Responsible for the running of the office and the first point of call for my work collegues.
Responsible for the audit requirements of the branch and any mandatory training that is needed.
I coach a small team of 10 and give feedback at a 1:1 meeting. Manage the holiday list and the requirements of cover for the branch.
November 1998 - January 1999
Booking in clients to the hotel, advising them of the hotel policy. Booking tables and rooms. Taking payments over the phone and in cash.
Organisational skills key to getting the customers checked in a quickly and efficiently as possible, dealing with any complaints as required.
Jayman Estate Agents
February 1996 - November 1998
Booking viewing for properties from potential buyers, booking valauations for new properties to the market.
Negotiating a sale of a property and seeing the sale through from start to finish, updating both the vendor and buyer at each stage of the process.
Managing your own mailing lists and arranging for details of new properties to be sent or call the purchaser to register their interest in a property.
Despatcher/ Rescue Service Operator
November 1992 - September 1995
Attention to detail, listening skills, empathy and control all skills that are of extreme importance.
Not listening properly results in keeping customers at the roadside and complaints. Important to keep calm and keep the situation calm so that the correct information is taken and reassure customers we know where they are and we are on our way. Keeping in touch with the customer updating as required.
June 1980 - April 1992
Covered all aspects of switchboard work. 100, 191, 192, 999, 151. Covered the switchboards also at the tax office and DHSS.
Listening skills and empathy to a high standard as was customer service.
Attention to detail important so as to connect customers to the required service accurately and efficiently especially when working on the 999 position. Keeping clam at all times,.
Qualifications & Certifications
TP Riley Comprehensive School
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