GUHA - Copywriter - Kolkata, West Bengal, India

NILADRI GUHA

Kolkata, West Bengal, India

Summary

obstinate,headstrong and attractive

one must explore to unfold

Services

Copywriter

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

BLOGGER,CREATIVE PRINT AD MAKER

Freelancer

September 2011 - September 2011

HAVE MY OWN CREATIVE ADVERTISING BLOG SITES,ASSOCIATED WITH AN OFFSHORE AD AGENCY FOR WRITING ADS.PUBLISHED FAMOUS PRINT ADS AT AFAQS!

EXEC-OPS

IBM Global Process Services

November 2008 - January 2010

WAS A BPO-CENTRIC ENVIRONMENT WHEREIN, INITIALLY I WAS ASSOCIATED WITH BELL CANADA/
TOOK A LATERAL LEAP AND MOVED TO A LOGISTICS BASED PROCESS WHICH PROVED BENEFICIAL!

Customer Service Executive

IBM Global Process Services

November 2008 - January 2010

.Worked with IBM-Daksh under its blue-dollar process for Hudson Bay's Company (Canada).Job profile stated rendering voice and e-mail support to various queries of the company's valued customers in regards to general and supply chain-management related issues.
Have also worked with(IBM Daksh) for Bell Communications.Assisting customer's in semi-technical issues and attempting cross-sales while maintaining customer relationship's and all time call delivery.Trained co-colleagues and mentored them in regards to Voice and Accent under advice of Manager V&A..

Worked with the mentioned organization for 1 year and 4 months.
Since 07/11/2008 and Resigned from the mentioned organization on 07/01/2010.

Worked with HSBC Global Resourcing Kolkata, as a CUSTOMER SERVICE EXECUTIVE.

Worked with the mentioned organization for 1 year and 6 months.; Analytical skills were required for the mentioned role wherein job involved solving and rendering support to the customer's Credit Card related back-end issues of their (premier/non-premier) accounts.

The responsibilities included processing of accounts in US Cards Collections Back-Office segment. ACHIEVEMENTS @HSBC- Have met with company's (HSBC's) expectations as per the employee appraisal and have been noticed as being proactive and committed in times spent with the company.
Cygnus India Insurances Services, Kolkata.

Worked since 10-05-2005 as Public Relations Officer.(for Pre Accidental Insurance of motor-vehicles).
Job-structure was to provide scope of support to agent's involved in field supervision of automobiles. Training and supervision regarding the process.
Leading a team of agent's (around 8 to 10 agent's) and targeting and meeting prospective clients and also initiating proposals regards to General Insurance and Mutual Fund's.
Experience in the mentioned organization was of 1 year 6 months.

Customer Service Executive

IBM Global Process Services

November 2008 - January 2010

.Worked with IBM-Daksh under its blue-dollar process for Hudson Bay's Company (Canada).Job profile stated rendering voice and e-mail support to various queries of the company's valued customers in regards to general and supply chain-management related issues.
Have also worked with(IBM Daksh) for Bell Communications.Assisting customer's in semi-technical issues and attempting cross-sales while maintaining customer relationship's and all time call delivery.Trained co-colleagues and mentored them in regards to Voice and Accent under advice of Manager V&A..

Worked with the mentioned organization for 1 year and 4 months.
Since 07/11/2008 and Resigned from the mentioned organization on 07/01/2010.

Worked with HSBC Global Resourcing Kolkata, as a CUSTOMER SERVICE EXECUTIVE.

Worked with the mentioned organization for 1 year and 6 months.; Analytical skills were required for the mentioned role wherein job involved solving and rendering support to the customer's Credit Card related back-end issues of their (premier/non-premier) accounts.

The responsibilities included processing of accounts in US Cards Collections Back-Office segment. ACHIEVEMENTS @HSBC- Have met with company's (HSBC's) expectations as per the employee appraisal and have been noticed as being proactive and committed in times spent with the company.
Cygnus India Insurances Services, Kolkata.

Worked since 10-05-2005 as Public Relations Officer.(for Pre Accidental Insurance of motor-vehicles).
Job-structure was to provide scope of support to agent's involved in field supervision of automobiles. Training and supervision regarding the process.
Leading a team of agent's (around 8 to 10 agent's) and targeting and meeting prospective clients and also initiating proposals regards to General Insurance and Mutual Fund's.
Experience in the mentioned organization was of 1 year 6 months.

SENIOR CSE

HSBC GLOBAL RESOURCING

November 2006 - May 2008

WAS PART OF THE PIVOTAL PROCESS OF HOUSEHOLD CARD COLLECTIONS WHEREIN, MY PERFORMANCE WAS EXEMPLARY ON ALL KPI's!

IBM Daksh

HSBC Global Resourcing

Qualifications & Certifications

ARPS

Assam Rifles Public School, Shillong

St Edmund's College, Cambridge

Bachelor of Arts

NIIT Ltd

ARTS & HUMANITIES

Calcutta University

PRE UNIVERSITY

ST. EDMUND'S COLLEGE

Bachelor of Arts

NIIT Ltd

Imparted; S.E. Board

Assam Rifles Public School (Defence

Imparted;CBS.E. Board

Assam Rifles Public School (Defence

B.A.

ASSAM RIFLES PUBLIC SCHOOL

ARPS

st.edmunds

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