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Energetic, motivated and multilingual International Communications graduate with experience of working in customer service-oriented jobs, sales and telemarketing. Positive attitude, predilection for human relations and international environments. Open-minded, enthusiastic and an engaging and clear communicator. Six months’ experience at the University of Salamanca, Spain - excelled in the Erasmus Programme and improved Spanish proficiency.
Customer Service Professional
- Full time
- Part time
- One time
Translator - Private English Lessons - Fundraising
May 2014 - August 2014
• Efficient translation services, delivery before deadline.
• Translating several documents and articles for
bibliographies and thesis.
• Converting CVs and cover letters from Italian to English
• Private English lessons for children and kids; tutoring.
• Fundraising for no-profit organisations.
Front of House Team Member
Pret a Manger
January 2013 - May 2014
• Delivering high level of customer service, maintaining a friendly and positive attitude.
• Ensuring efficient multi-tasking and providing excellent service at the same time.
• Independently managing both the opening and closing time, prioritising tasks, setting up the shop, cleaning and tidying.
• Supporting and co-ordinating an international team to achieve and maintain the required standard throughout the day.
• Introducing, training, monitoring and evaluating new team members.
• Complying with stock replenishment requirements.
• Collecting products and preparing deliveries as well as being responsible for delivering orders to the clients.
November 2012 - December 2012
• Welcoming and advising customers.
• Creatively re-organizing the shop windows and stock.
• Enhancing the customer experience by providing a friendly, helpful and efficient service.
• Ensuring support for customers during payments, transactions or refunds.
• Managing the changing rooms and queues, with up to 7 customers at a time.
Telemarketing and Personal Assistant
April 2010 - January 2011
• Independently opening the office, setting up the agenda and organising meetings and appointments with partners and customers.
• Obtaining names and telephone numbers of potential customers from several sources.
• Contacting businesses or private individuals by telephone in order to sell advertising space on a local magazine - at least 20 calls between 9:00hrs and 12:00hrs.
• Handling incoming calls from potential clients who had previously been contacted.
• Maintaining accurate records of contacts, accounts, services given and correspondence.
Qualifications & Certifications
EU Erasmus Programme
Universidad de Salamanca, SPAIN
International Communications Degree
University for Foreigners of Perugia, ITALY
Senior high school specializing in science studies
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