Jaggi - Corporate Trainer - Jabalpur, MP, India

Nikhil Jaggi

Jabalpur, MP, India


Corporate Trainer


I use to give training to the New agents , Teamleaders ,Quality Executives, managers regarding process products and soft skills

Work History

Process Trainer


May 2012 - January 2013

(Training on following process)
➢ SUD Life Insurace ( Inbound & Outbound)
➢ ICICI General Insurance ( Health).
➢ ICICI General Insurance ( Motor's).
➢ ICICI General Insurance ( 2 Wheeler's).

Worked as Process Trainer in Spanco BPO Services Pvt. Ltd. (Mumbai)

Duration: Nov 2009 to Jan 2012.
Process Handled: (B.F.S.I. Process, Videocon and R-Com)

(Training on following process)
➢ Citifinn Collections.
➢ Personal Loans.
➢ Mortgage.
➢ Recovery.
Also Handled: VIDEOCON TELECOM (6 Months)

➢ Videocon Inbound Process
➢ Videocon Outbound Process

Also Handled: R-COM (12 months)

➢ HSD Process Outbound (WCP, Fbill):
➢ RIM Consumer Outbound (WCP, Fbill):
➢ RIM Corporate Outbound (WCP, Fbill):
➢ HSD HNI Process:
➢ RIM HNI Process:
➢ RIM VBD Collections:
Job Responsibilities and Tasks:

❖ Soft-skill training, Process training, Product Training, customer service, communication and concern interpretation skills training for New Hires.
❖ People Development Training.
❖ Develop and deliver appropriate floor refreshers on product.
❖ Provide floor support for Product to new hires/nesting batches.
❖ Analysing defect reports from the client for CSAT and taking corrective actions for the same (C.A.P.).
❖ Conducting role plays and provide holistic feedback on product and service related issues.
❖ Taking internal calibration sessions with the client along with the quality & operations team, in order to maintain the knowledge based gaps to be covered & ensure every one is on the same page.
❖ Maintaining records for the updates related to Process.
❖ Maintaining Batch Trackers for the released batches.
❖ Designing E-modules for new hires & tenured agents to ensure self learning / self grooming in order to bring them up the learning curve.
❖ Content development and designing training modules/worksheets.

Previous Experience: -

Process Trainer

Azure Success Craft Info B.P.O

May 2009 - November 2009

(Training on following process)
➢ Welcome call process:
➢ First bill explanation:
➢ Consumer Collection:
➢ Customer Verification out calling:
➢ DTH Process

Previous Experience: -


Reliance Info

March 2006 - April 2009

Welcome call process:
➢ First bill explanation:
➢ Involuntary Retention:
➢ Customer Verification out calling
➢ Based on my performance Promoted as a Customer Interaction Executive effective 1st April 2007 for Retention Escalation desk)

Qualifications & Certifications

Khalsa school


University / Board

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