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Ling - IT Management - Horley, England, UK

Nigel Ling

Horley, England, UK


IT Management


An enthusiastic and dedicated Head of IT with many years of wide and varied experience in the financial services sector, and a proven track record in the development of systems from initial feasibility through to successful implementation, delivered both to budget and on schedule. Enjoys being part of, as well as leading, a successful and productive team. Pragmatic in approach with an excellent ability to analyse situations from a technical and business perspective and identify the most appropriate and cost-effective solution. Able to work well on own initiative and can demonstrate the highest levels of motivation and organisation required to meet tight deadlines. Even within a highly pressurised working environment, has a strong ability to perform effectively, with excellent interpersonal skills and can communicate concisely at all levels.

Work History

Head IT

Doughty Hanson

March 1999 - October 2012

Doughty Hanson Group of companies.
Built internal team to bring key IT business functions back in house, these included server, firewall & router support.
Responsible for the delivery of the outsourced network infrastructure, which included a full failover system.
Delivered VoIP solutions to all offices, along with phone hot desking and centralising administration.
Implemented ITIL helpdesk for problem, change and release management.
Delivered a standard Windows 7 desktop to all employees across UK, US and Europe.
Designed and supervised implementation of centralised data servers in London data centre.
Identified system which consolidated email storage and resolved compliance issues.
Designed and implemented short and long term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Developed system for an incremental backup of the system to take place twice a day to off site location.
Responsible for the design and implementation of Business Continuity site.
Introduced change management along with a test lab to ensure that system downtime was kept to a minimum with systems fully documented.
Supervised contract management and service level agreements.
Implemented an IT security and standards policy.
Initiated risk register to create a process for highlighting IT risks to senior management.
Introduced an IT forum.
Designed and created a new intranet to increase workflow efficiency and simplify internal processes.
Managed Opex and Capex budgets.
Developed, implement, and maintain policies, procedures, and associated training plans for all staff.

Global Project Manager

The BOC Group

January 1997 - January 1999

Responsible for the Remote Access Services project. The Company had a requirement for any member of staff in any location around the world to connect to applications and email regardless of their location. The project involved communicating and liaising with all the local BOC companies worldwide to involve them in the project and ensure that security and access permission where adhered to. The project was delivered on time and within budget.

Desktop Services Manager


January 1987 - January 1999

Desktop Services Manager at BOC Gases Europe I built a high quality desktop support team, the team was made up of 12 people based across 3 sites in the UK. The team had multi skills that covered desktop products and Windows NT Server skills.

During this period I was responsible for desktop upgrade project. The deliverables of the project was to replace and or upgrade all 2,500 standalone PC across 127 UK sites and 5 European sites on to a standard Windows desktop.

I had responsibility for the outsourcing of 2 major PC facilities. PC procurement, this provided BOC Gases with a cost-effective method of procuring PC’s and other related equipment. A contract was signed with Service Level Agreements; these were measured and reviewed at monthly meetings. The PC maintenance contract was re-negotiated; to provide a service that met the needs of the business, providing hardware and software support along with the provision of loan equipment should a fix not be completed in the agreed time scale.

Qualifications & Certifications

Rivermead Boys School

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