I have experience in training call centre agents on investments. Ensuring that they know not only their product, but the systems as well.
It was a great experience being exposed to various different individuals with various different personalities! It taught me a lot about how to deal with different people.
From October 2013
Our organisation does language training for e.g. English, Afrikaans, French, Portuguese, Spanish, Zulu, Sesotho, Setswana, Italian, Dutch and German. All these languages are taught at different levels e.g. Elementary or Pre-Intermediate or Intermediate, meaning that anyone from beginners to advanced can be assisted.
Over and above this we offer workshops for e.g. Business Writing Skills courses, Business Communications Skills.
My job is to ensure that the correct Trainer is booked for a particular course. That all the course material, training aids, parking and training rooms are booked to be ready for the course.
I manage the schedules of all of our trainers.
It is also my duty to ensure that Course End Feedback is received as well as a full Progress Report on how the Trainee/s performed which will explain why they received particular results on their final assessment.
My job is also to ensure that all hour claims as well as travel claims are checked so that they are accurate before sent to payroll for payment.
I have also in the process taken up another language being Spanish which has been an exciting experience thus far!
Quality Assurance Specialist and Training Facilitator
Alexander Forbes Financial Services
May 2009 - April 2013
I started off at Alexander Forbes as a call centre agent. I then moved to their admin team after six months. After roughly a year in the admin team, I went onto being the Quality Assurance Specialist in our Training team. Even though I hadn't ever done QA in my life, my product knowledge as well as people skills was excellent, hence they took the risk and it was worth it.
I was eventually sent on a Train the Trainer course and this resulted in me doing QA as well as Training which I thoroughly enjoyed!
O'Keeffe and Swartz
Our duties were to sell short term insurance provided by Banking
Institutions to all of their clients, using a database provided by the bank.
Our duties were to promote the products of clients, e.g. MTN, Zodiak,
Parmalat, to name a few.
Qualifications & Certifications
Roosevelt High School