Castagnetto - Hotel Receptionist - La Spezia, Liguria, Italy

Nicole Castagnetto

La Spezia, Liguria, Italy

Services

Hotel Receptionist

Summary:

- Checkin- check out: Receive guests on arrival and and ensure their details are entered into the computer correctly and efficiently.
- Mange reservations
- Responsible for the security of all monies, floats, keys, safety deposits etc within the Reception Department.
- Deal with advance reservations, taking bookings and special requirements, where necessary.
- Operate switchboard and deal with messages and enquiries
- Post all transactions on a regular basis, to ensure that all bills are kept up to date.
- Prepare cash for banking on a daily basis. Complete receipts for all monies received.
- Prepare bills and take payments.
- Deal with complaints or problems.

Work History

Trainee receptionist team member

From October 2013

Main activities and responsibilities
Spa receptionist
Receive guests
Register guests
Cash desk management
Back office tasks
Reservations management
Bookkeeping tasks
Switchboard operation
Management relationship with the hotel
Sell spa product
Preparing spa environment

Name and address of employer Santa Caterina Beauty Farm, Via Cisa III traversa, Sarzana (SP) Italy
Type of business or sector Accomodation


Dates 16/06/2013- 30/08/2913
Occupation or position held Receptionist
Main activities and responsibilities
Receptionist
Receive guests
Register guests
Cash desk management
Back office tasks
Reservations management
Bookkeeping tasks
Switchboard operation
Management relationship with the hotel
Use pc program hotel 2000

Trainee receptionist team member

Hotel La Savoyarde, Route de Moussoux, Chamonix Mont-Blanc

August 2012 - September 2012

Type of business or sector Accomodation

Dates 13/08/2012-02/09/2012
Occupation or position held Trainee receptionist team member
Main activities and responsibilities
Spa receptionist
Receive guests
Register guests
Cash desk management
Back office tasks
Reservations management
Bookkeeping tasks
Switchboard operation
Management relationship with the hotel
Sell spa product
Preparing spa environment

Name and address of employer Santa Caterina Beauty Farm Via Cisa III traversa, Sarzana (SP) Italy
Type of business or sector Accommodation

Trainee receptionist team member

July 2012 - July 2012

Main activities and responsibilities
Receptionist
Receive guests
Check in and check out
Back office and front office's tasks
Switchboard operation
Reservations management
Cash desk management
Bookkeeping tasks
Management relationships with other hotel areas
Use pc program Leonardo

Name and address of employer Royal Sporting Hotel, Via dell'Olivo 345 19025 Portovenere (SP) Italy
Type of business or sector Accommodation
Occupation or position held B&B Manager
Main activities and responsibilities
Receive guests
Check in and check out
Back office and front office's tasks
Switchboard operation
Reservations management
Cash desk management
Bookkeeping tasks

Secretary (receptionist)

B&B Alla Marina di Spora MariaLuigia

August 2011 - October 2011

Via alla marina 16, 19018 Corniglia (SP) Italy
Type of business or sector Accommodation
Dates 30/08/2011 - 31/10/2011
Occupation or position held Secretary (receptionist)
Main activities and responsibilities Receive guests Register guests Reservations management

Shop salesperson

Stefania Basso's farm holydays

April 2009 - April 2009

via fieschi 107, 19018 Corniglia (Italy)
Type of business or sector Accommodation and food service activities

Dates 10/04/2009 - 14/04/2009
Occupation or position held Shop salesperson
Main activities and responsibilities ice-cream vendor

Shop salesperson

Melandri Alberto's Gelateria Zico

April 2008 - May 2008

via fieschi, 19108 Corniglia (Italy)
Type of business or sector Accommodation and food service activities

Dates 25/04/2008 - 04/05/2008
Occupation or position held Shop salesperson
Main activities and responsibilities ice-cream vendor

Shop salesperson

Melandri Alberto's Gelateria Zico

June 2006 - August 2006

via fieschi, 19018 Corniglia (Italy)
Type of business or sector Accommodation and food service activities

Dates 15/06/2006 - 31/08/2006
Occupation or position held Shop salesperson
Main activities and responsibilities ice-cream vendor

Shop salesperson

Melandri Alberto's Gelateria Zico

June 2005 - September 2005

via fieschi, 19018 Corniglia (Italy)
Type of business or sector Accommodation and food service activities

Dates 15/06/2005 - 13/09/2005
Occupation or position held Shop salesperson
Main activities and responsibilities ice-cream vendor
Name and address of employer Melandri Alberto's Gelateria Zico via fieschi, 19018 Corniglia (Italy)
Type of business or sector Accommodation and food service activities

Qualifications & Certifications

translation and interpretation

Genova University

English

Professional education institute Mediastaff

english

Technical advanced school

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