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Assistant to Service Manager
Coventry & Warwickshire Family Mediation
January 2011 - July 2011
•IT support – first point of contact for technical issues
•Sourced, replaced and upgraded all the PCs in the Manager’s office
•Created a fully functional data storage database from scratch, for the ‘Separated Parent Programme’, which stored all client details and quickly and easily produced reports and statistics
•Successfully designed the company's new website, replacing an out-dated version with a new contemporary one
•Accurate data input into the new website, updating it when necessary
•Updating of clients and staff databases through referrals (data entry)
•Checked and corrected monthly data reports to the highest level of accuracy
•General administrative tasks, including creating documents in Word and taking/making phone calls
•Liaising with clients and third parties by phone, email and by letter (solicitors and courts)
•Recording and distributing post, taking card/cash payments from clients
•Preparation of files to be used by staff for client meetings.
IT Support/Finance officer (Voluntary)
Messengers of Salvation Ministry
September 2010 - September 2010
•Managing the Ministry’s budgets by monitoring income and expenditure, using Excel spreadsheets
•Recording financial accounts in Excel and producing accurate and timely monthly financial performance reports
•Video/Audio recordings and editing, plus online updates and blogging for the Ministry’s Facebook Page and YouTube Channel
•PowerPoint presentations for weekly services, including multi-media clips, etc
•Supporting and maintaining all IT equipment, including PCs, microphones, camcorders, projectors, etc.
October 2008 - June 2010
•Registered new students, help with filling-in registration forms and take photographs
•Ensured full criteria is met and followed (binding contract)
•Checked against students provisional acceptance letters
•Recorded all new information onto the database
•Assigned newly registered students to their rooms
•Provided assistance outside of office hours and record any incidents
•Main point of contact for any emergencies outside of office hours
•Logging all sites misdemeanours onto the office diary
Qualifications & Certifications
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