I am a very professional and driven person who is very hard working, customer focused, helpful and friendly. I take pride in any task given to me and complete this to the best of my ability and equally I am a very good team player who always aim higher.
I love travelling and have done quite a bit of exploring during my time in England (UK). My hobbies are webdesign (not on a professional level though) and water skiing.
Conference Sales Supervisor
- Full time
- Part time
- One time
I working as part of a conference team for the Holiday Inn, Cambridge (England) for the past 7 years and was in charge of ensuring the smooth running of our office on a daily basis. This role involve:
* Taking conference relates enquiries by telephone, email, fax or from online referrals.
* Checking availability on our diary management system and tailor-make a conference package to best suit a customer's requirements
* Up-selling the hotel's key features and benefits to the client.
* Making bookings on our system and effectively using the space and meeting rooms available to maximize revenue for the hotel.
* Gaining commitment from a customer and throughout delivering a high class level of service.
* Follow up on feedback afterwards and looking for future business.
* Making sales related calls to lapsed/past client to get more business through the doors.
* General office admin, running of reports & forecasts and reporting directly to the General Manager.
Conference Sales Supervisor / Duty Manager
Holiday Inn, Cambridge (England)
October 2004 - October 2011
I have worked for the Holiday Inn, Cambridge for the past 7 years and have gained a very larg amount of experience in the hospitality industry. I have completed my NVQ level 1 & 2 in hospitality and was responsible for conference and private events planning.
Qualifications & Certifications
NVQ 1 & 2 in Hospitality
The City & Guilds of London Institute
Bothaville High School
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